Khoros incident

Analytics data not updated

Resolved after 1 day 19 hours, affecting Analytics, on January 20, 2026.

resolved Jan 22, 2026, 06:51 AM UTC

The issue has been fully resolved. Our teams have confirmed system stability, and all services are operating normally.

Started
Jan 20, 2026, 11:26 AM UTC
Resolved
Jan 22, 2026, 06:51 AM UTC
Duration
1d 19h
Detected by Pingoru
Jan 20, 2026, 11:26 AM UTC

Affected components

Analytics

Update timeline

  1. investigating Jan 20, 2026, 11:26 AM UTC

    We are currently investigating an issue that is affecting analytics data. Data are not populated since the 16th of January. Our infrastructure team is working on this with Urgent priority.

  2. identified Jan 20, 2026, 01:39 PM UTC

    We have identified the analytics data population issue and our teams applied a fix. Source systems are confirmed healthy, and backfill processing is currently underway. We will share further updates as they become available.

  3. identified Jan 20, 2026, 03:29 PM UTC

    We are continuing the backfill operations, we will share further updates as they become available

  4. identified Jan 21, 2026, 03:44 AM UTC

    The backfill operations are in progress and our teams are monitoring the same as well.

  5. monitoring Jan 22, 2026, 02:13 AM UTC

    The backfill operations have been completed and we are continuing to monitor.

  6. resolved Jan 22, 2026, 06:51 AM UTC

    The issue has been fully resolved. Our teams have confirmed system stability, and all services are operating normally.

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