Khoros incident
Khoros Care - degraded performance with message delivery.
Resolved after 14 hours 30 minutes, affecting EU Hosted Care and US Hosted Care, on January 26, 2026.
The performance degradation impacting agent console responsiveness and message delivery has been resolved.
Affected components
Update timeline
- investigating Jan 26, 2026, 11:19 AM UTC
We are investigating reports of degraded performance in Khoros Care that are affecting agent console responsiveness and message delivery (delays in sending and receiving messages, as well as in claiming and assigning conversations).
- investigating Jan 26, 2026, 11:54 AM UTC
We are continuing to investigate this issue.
- monitoring Jan 26, 2026, 12:54 PM UTC
The affected systems have automatically recovered, and the previously observed delays are no longer occurring. We are continuing to actively monitor system performance to ensure ongoing stability.
- resolved Jan 27, 2026, 01:50 AM UTC
The performance degradation impacting agent console responsiveness and message delivery has been resolved.
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