Khoros incident
[Khoros Care] Several functionalities impacted or failing in US Hosted Care only, EU and APAC not impacted
Resolved after 1 day 11 hours, affecting US Hosted Care and Agent View and 1 more, on February 4, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Feb 04, 2026, 01:06 PM UTC
We are experiencing an ongoing issue affecting the Khoros Care Manage View. As a result, users may be unable to access the Manage View and see a server communication error. Our Infrastructure team is working to resolve this issue.
- investigating Feb 04, 2026, 02:47 PM UTC
We are continuing to investigate the issue. Further updates will be shared as more information becomes available.
- investigating Feb 04, 2026, 03:28 PM UTC
We are continuing to investigate this issue.
- investigating Feb 04, 2026, 05:08 PM UTC
This issue is limited to US-hosted Care environments. EU and APAC regions are not impacted. Our teams are actively investigating and will provide updates as more information becomes available.
- monitoring Feb 05, 2026, 12:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 06, 2026, 12:14 AM UTC
This incident has been resolved.
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