Khoros incident
[Khoros Care] Significant delays sending messages while handling chats, and chat/case assignment appears stalled
Minor Vendor's status page →
Resolved after 7 hours 11 minutes, affecting Agent View and Brand Messenger, on February 10, 2026.
We have confirmed that the issue causing delays in sending chat messages and assignment stalls has been resolved.
Affected components
Agent ViewBrand Messenger
Update timeline
- investigating Feb 10, 2026, 03:41 PM UTC
We are currently investigating this issue.
- monitoring Feb 10, 2026, 04:18 PM UTC
The issue has been resolved and we are monitoring the results.
- resolved Feb 10, 2026, 10:53 PM UTC
We have confirmed that the issue causing delays in sending chat messages and assignment stalls has been resolved.
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