Resolved after 1 day 6 hours, affecting APAC Hosted Care and EU Hosted Care and 1 more, on February 18, 2026.
We have resolved the issue preventing some users from passing the welcome screen when logging in to Khoros Care. Please ensure that browser Cache is cleared in order for the fix to apply correctly. We are actively monitoring the situation.
Affected components
Update timeline
- investigating Feb 18, 2026, 09:45 PM UTC
We are aware of an issue preventing some users from passing the welcome screen when logging into Khoros Care. Our Infrastructure team are actively investigating this issue.
- monitoring Feb 19, 2026, 12:24 AM UTC
We have resolved the issue preventing some users from passing the welcome screen when logging in to Khoros Care. Please ensure that browser Cache is cleared in order for the fix to apply correctly. We are actively monitoring the situation.
- resolved Feb 20, 2026, 04:23 AM UTC
The issue has been resolved.
Your product runs on more than Khoros
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services