Resolved after 18 hours 32 minutes, affecting APAC Hosted Care and EU Hosted Care and 1 more, on February 21, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Feb 21, 2026, 09:14 AM UTC
We are aware of an issue preventing some users from passing the welcome screen when logging into Khoros Care. Our Infrastructure team are actively investigating this issue.
- identified Feb 21, 2026, 09:38 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 21, 2026, 11:05 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Feb 21, 2026, 11:21 AM UTC
We have identified additional issue since our last fix, and we are working on it.
- monitoring Feb 21, 2026, 11:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 22, 2026, 03:46 AM UTC
The issue has been resolved.
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