Resolved after 22 hours 58 minutes, affecting APAC Hosted Care and EU Hosted Care and 1 more, on March 9, 2026.
We have resolved the issue causing delays in ingestion from Communities to Care.
Affected components
APAC Hosted CareEU Hosted CareUS Hosted Care
Update timeline
- identified Mar 09, 2026, 11:12 PM UTC
We are aware of an issue with delays in ingestion from Communities to Care. Our Infrastructure team have identified the issue, and we will provide further updates as they become available.
- identified Mar 10, 2026, 05:28 AM UTC
Our Infrastructure team has identified the root cause and is actively working on a fix for the same.
- monitoring Mar 10, 2026, 12:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 10, 2026, 10:10 PM UTC
We have resolved the issue causing delays in ingestion from Communities to Care.
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