Khoros incident

Analytics dashboards fail intermittently

Resolved after 3 days 12 hours, affecting Analytics, on March 9, 2026.

resolved Mar 13, 2026, 12:55 AM UTC

Infrastructure team has completed the deployment. The issue with Analytics dashboard is resolved.

Started
Mar 09, 2026, 12:55 PM UTC
Resolved
Mar 13, 2026, 12:55 AM UTC
Duration
3d 12h
Detected by Pingoru
Mar 09, 2026, 12:55 PM UTC

Affected components

Analytics

Update timeline

  1. identified Mar 09, 2026, 12:55 PM UTC

    We have reports of analytics dashboards failing intermittently, and we are working to resolve the issue.

  2. monitoring Mar 09, 2026, 01:34 PM UTC

    Sites have recovered and should now be live. We are looking into a permanent fix to prevent the recurrence of the issue.

  3. monitoring Mar 09, 2026, 11:00 PM UTC

    Our Engineering team are working on the permanent fix for this issue.

  4. monitoring Mar 10, 2026, 05:20 AM UTC

    We are continuing to monitor the sites' stability following the recovery.

  5. monitoring Mar 10, 2026, 10:44 PM UTC

    Our Engineering team have identified the long term fix and we will monitor for stability after the deployment.

  6. monitoring Mar 11, 2026, 05:58 AM UTC

    Our Engineering team is continuing to work on the permanent fix.

  7. monitoring Mar 12, 2026, 04:57 AM UTC

    A fix has been made by the Engineering and we are now in the process of deploying it.

  8. monitoring Mar 12, 2026, 11:44 PM UTC

    Our Infrastructure team are finalizing the deployment, and we expect this to be completed shortly.

  9. resolved Mar 13, 2026, 12:55 AM UTC

    Infrastructure team has completed the deployment. The issue with Analytics dashboard is resolved.

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