Resolved after 1 day 1 hour, affecting APAC Hosted Care and EU Hosted Care and 1 more, on March 12, 2026.
We have started received confirmations that the issue is no longer seen. We are continuing to monitor this.
Affected components
APAC Hosted CareEU Hosted CareUS Hosted Care
Update timeline
- investigating Mar 12, 2026, 08:45 PM UTC
We are an investigating an issue where Khoros Care chats either cannot be assigned or answered.
- monitoring Mar 12, 2026, 11:11 PM UTC
We have implemented a fix for the issue where Khoros Care chats were unable to be assigned or responded to. We are actively monitoring the situation.
- monitoring Mar 13, 2026, 05:22 AM UTC
We have started received confirmations that the issue is no longer seen. We are continuing to monitor this.
- resolved Mar 13, 2026, 10:00 PM UTC
We have confirmed that the issue with Khoros Chats has now been resolved.
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