Khoros incident

Khoros Marketing fails to publish to Facebook

Resolved after 4 days 5 hours, affecting Organic Publishing and Paid Publishing, on March 13, 2026.

monitoring Mar 17, 2026, 09:42 AM UTC

We are continuing to monitor this.

Started
Mar 13, 2026, 07:20 PM UTC
Resolved
Mar 18, 2026, 12:42 AM UTC
Duration
4d 5h
Detected by Pingoru
Mar 13, 2026, 07:20 PM UTC

Affected components

Organic PublishingPaid Publishing

Update timeline

  1. investigating Mar 13, 2026, 07:20 PM UTC

    We have received reports about people being unable to publish to Facebook. We are investigating the issue.

  2. monitoring Mar 13, 2026, 11:28 PM UTC

    Our Engineering team found that there was a performance degradation from Meta on March 12 that stopped on March 13. They are implementing a preventive fix in case it happens again. We will continue to monitor this situation.

  3. monitoring Mar 14, 2026, 08:14 PM UTC

    Our Engineering has implemented a temporary fix for the Meta performance degradation issue. They continue to work on a permanent resolution. We will continue to monitor this situation.

  4. monitoring Mar 16, 2026, 01:52 AM UTC

    We are in the process of deploying a fix. No new issues have been reported currently and we are continuing to monitor the same.

  5. monitoring Mar 16, 2026, 09:40 AM UTC

    Fix deployment in progress. No new issues have been reported.

  6. monitoring Mar 16, 2026, 01:26 PM UTC

    The fixes have been successfully deployed. Publishing should now be operating normally, and we are continuing to monitor the system.

  7. monitoring Mar 17, 2026, 01:47 AM UTC

    We are continuing to monitor this. No issues have been reported currently.

  8. monitoring Mar 17, 2026, 09:42 AM UTC

    We are continuing to monitor this.

  9. resolved Mar 18, 2026, 12:42 AM UTC

    We have confirmed that this issue is now resolved.

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