Resolved after 2 hours 1 minute, affecting EU Hosted Care, on July 9, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
EU Hosted Care
Update timeline
- investigating Jul 09, 2026, 06:45 PM UTC
We are investigating degraded performance across the EU region causing intermittent Flow-to-Care failures, which may prevent bot handoffs, customer responses, workqueue updates, and timer/resolve actions from completing reliably.
- monitoring Jul 09, 2026, 07:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 09, 2026, 08:47 PM UTC
This incident has been resolved.
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