Khoros incident
Khoros Care Agent view - delays in sending, closed interactions returning after close, and occasional blank interaction pane
Major Vendor's status page →
Resolved after 1 day 22 hours, affecting Agent View, on April 27, 2026.
No issues reported currently. We are diligently monitoring this.
Affected components
Agent View
Update timeline
- investigating Apr 27, 2026, 09:02 AM UTC
We are currently investigating this issue.
- monitoring Apr 27, 2026, 12:32 PM UTC
We have implemented a fix and are currently monitoring the situation to ensure the issue is fully resolved.
- monitoring Apr 28, 2026, 04:23 AM UTC
No issues have been reported after the fix was made. We are continuing to monitor.
- monitoring Apr 28, 2026, 12:38 PM UTC
We are continuing to monitor for any further updates. No issues have been observed since the fix was implemented.
- monitoring Apr 29, 2026, 03:31 AM UTC
No issues reported currently. We are diligently monitoring this.
- resolved Apr 29, 2026, 07:58 AM UTC
This incident has been resolved.
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