Resolved after 11 hours 56 minutes, affecting APAC Hosted Care, on June 30, 2026.
This incident has been resolved. After monitoring the results of the implemented fix and receiving confirmation that the issue is no longer occurring, we have confirmed that chat loading and message sending functionality has been restored for APAC users.
Affected components
Update timeline
- identified Jun 30, 2026, 11:54 AM UTC
We have identified an issue that are causing some of our users facing issues with sending and loading messages. Our infrastructure team is working on this with highest priority.
- monitoring Jun 30, 2026, 12:24 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 30, 2026, 09:09 PM UTC
We continue monitoring the results of the implemented fix
- resolved Jun 30, 2026, 11:51 PM UTC
This incident has been resolved. After monitoring the results of the implemented fix and receiving confirmation that the issue is no longer occurring, we have confirmed that chat loading and message sending functionality has been restored for APAC users.
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