Khoros incident

Missing Care Message Analytics

Resolved after 23 hours 29 minutes, affecting Analytics, on June 23, 2026.

monitoring Jun 24, 2026, 03:04 AM UTC

We continue to monitor the communities and ensure that the services have been fully re-established.

Started
Jun 23, 2026, 11:54 AM UTC
Resolved
Jun 24, 2026, 11:23 AM UTC
Duration
23h 29m
Detected by Pingoru
Jun 23, 2026, 11:54 AM UTC

Affected components

Analytics

Update timeline

  1. investigating Jun 23, 2026, 11:54 AM UTC

    We are currently investigating an issue affecting Care Message Analytics, resulting in incomplete analytics data. We will provide updates as the investigation progresses.

  2. monitoring Jun 23, 2026, 08:41 PM UTC

    The issue has been resolved. We continue to monitor the communities and ensure that the services have been fully re-established.

  3. monitoring Jun 24, 2026, 03:04 AM UTC

    We continue to monitor the communities and ensure that the services have been fully re-established.

  4. resolved Jun 24, 2026, 11:23 AM UTC

    This incident has been resolved.

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