Resolved after 20 hours 40 minutes, affecting APAC Hosted Care and EU Hosted Care and 1 more, on May 28, 2026.
The issue affecting some user login flows has been resolved. We have completed monitoring and are not seeing further impact at this time. Thank you for your patience.
Affected components
Update timeline
- investigating May 28, 2026, 06:38 AM UTC
We are currently investigating an issue affecting user login for some customers. Impacted users may experience MFA failures, including invalid token errors or issues receiving SMS authentication codes. We have identified that the issue appears to be related to the authentication flow. We are further investigating and will provide further updates as soon as more information is available.
- investigating May 28, 2026, 02:24 PM UTC
We are continuously working on a fix and actively monitoring the situation.
- monitoring May 28, 2026, 03:22 PM UTC
Our infrastructure team has applied a fix for the MFA issue and we are monitoring the results.
- monitoring May 28, 2026, 07:18 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 28, 2026, 11:54 PM UTC
The issue affecting some user login flows has been resolved. We have completed monitoring and are not seeing further impact at this time. Thank you for your patience.
- resolved May 29, 2026, 03:19 AM UTC
This incident has been resolved.
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