Khoros incident

Community Analytics Data not Coming Up

Resolved after 1 day 16 hours, affecting APAC Hosted Communities and Analytics, on May 18, 2026.

resolved May 20, 2026, 02:17 AM UTC

The issue affecting Community Analytics data for APAC-hosted communities from May 12 onward has been resolved. The backfill has completed successfully, and data is now available as expected.

Started
May 18, 2026, 09:50 AM UTC
Resolved
May 20, 2026, 02:17 AM UTC
Duration
1d 16h
Detected by Pingoru
May 18, 2026, 09:50 AM UTC

Affected components

APAC Hosted CommunitiesAnalytics

Update timeline

  1. investigating May 18, 2026, 09:50 AM UTC

    We have found that there were issues with Community Analytics data not coming up from May 12 for APAC-hosted communities. The team is investigating.

  2. identified May 18, 2026, 10:00 AM UTC

    The issue has been identified, and the backfill has been triggered accordingly. Backfill is in progress, and we will keep you posted on its status.

  3. monitoring May 18, 2026, 09:09 PM UTC

    The backfill has been completed. We continue to investigate the root cause.

  4. resolved May 20, 2026, 02:17 AM UTC

    The issue affecting Community Analytics data for APAC-hosted communities from May 12 onward has been resolved. The backfill has completed successfully, and data is now available as expected.

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