Resolved after 1 day 12 hours, affecting EU Hosted Care and US Hosted Care, on May 13, 2026.
We have identified the issue and implemented a secondary fix that has restored post ingestion. We are now working on a permanent fix for this.
Affected components
Update timeline
- investigating May 13, 2026, 04:00 PM UTC
We are currently investigating ingestion issues with some Care instances. The radius is unclear, so the customers are advised to create support tickets in case they notice degradation.
- monitoring May 14, 2026, 02:51 AM UTC
Our infrastructure team has applied a fix for the issue affecting ingestion. Services are recovering, and we are currently monitoring the environment to ensure stability. Customers should continue to report any ongoing degradation through support tickets.
- investigating May 14, 2026, 09:21 PM UTC
We have observed some continued delays in post ingestion after our original fix, and we are investigating the cause.
- monitoring May 14, 2026, 10:39 PM UTC
We have identified the issue and implemented a secondary fix that has restored post ingestion. We are now working on a permanent fix for this.
- resolved May 15, 2026, 04:58 AM UTC
The incident has been resolved.
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