Resolved after 14 hours 57 minutes, affecting Chrome Extension, on November 7, 2024.
Version 6.6.3 of the Keeping Chrome Extension is now available in the Chrome Web Store and resolves this issue. If your extension hasn’t updated automatically, please follow these instructions to update it manually: https://docs.keeping.com/help/setup/manually-updating-the-extension
Affected components
Update timeline
- identified Nov 07, 2024, 10:10 PM UTC
Google is rolling out a new version of Gmail that may disrupt the opening of the right sidebar when viewing a Keeping ticket. A fix for this issue is included in version 6.6.3 of the Keeping Chrome extension, which has been submitted to the Chrome Web Store. The update will be automatically pushed to users once approved. For users affected by this issue, please access your tickets via https://app.keeping.com/inbox until the issue is resolved.
- resolved Nov 08, 2024, 01:07 PM UTC
Version 6.6.3 of the Keeping Chrome Extension is now available in the Chrome Web Store and resolves this issue. If your extension hasn’t updated automatically, please follow these instructions to update it manually: https://docs.keeping.com/help/setup/manually-updating-the-extension
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