Resolved after 41 minutes, affecting Keeper Web Vault (EU) and Keeper Admin Console (EU), on June 11, 2025.
At 4:37AM PST, Keeper experienced API errors in the EU region. Service was restored by 5:35AM PST following a database failover. The issue was caused by a bug in the new Device Management API, released the day before. During device registration, the system attempted to delete old devices, which created high database load for accounts with large device counts. The bug was identified, fixed, and a patch was deployed. We apologize for the disruption. To ensure uninterrupted access, we recommend enabling “Work Offline” mode for your account.
Affected components
Update timeline
- investigating Jun 11, 2025, 12:04 PM UTC
We are investigating login errors in the EU data center.
- identified Jun 11, 2025, 12:16 PM UTC
We have identified the issue causing login errors in the EU data center. Our team is working on a resolution.
- resolved Jun 11, 2025, 12:46 PM UTC
Login errors in the EU region have been fully resolved. We will update this incident postmortem with additional information shortly.
- postmortem Jun 12, 2025, 05:09 AM UTC
At 4:37AM PST, Keeper experienced API errors in the EU region. Service was restored by 5:35AM PST following a database failover. The issue was caused by a bug in the new Device Management API, released the day before. During device registration, the system attempted to delete old devices, which created high database load for accounts with large device counts. The bug was identified, fixed, and a patch was deployed. We apologize for the disruption. To ensure uninterrupted access, we recommend enabling “Work Offline” mode for your account.
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