KACE Outage History

KACE is up right now

Pingoru has recorded 21 incidents for KACE: 3 in the last 12 months and 1 in the last 90 days.

Source: status.kace.com

21incidents recorded
3last 12 months
1last 90 days
8 hourstypical duration

Incidents, newest first

Major October 21, 2026 KACE Services and KACE Data Warehouse down 18h 19m Appliance Service

Started Oct 21, 2026, 11:28 PM UTC· resolved Oct 22, 2026, 05:47 PM UTC

  1. investigating Oct 21, 2026, 11:28 PM UTC

    KACE Services and Data Warehouse are down to perform necessary upgrades and changes to mitigate the 'php2shell' vulnerabilities. This may impact the patch feed, upgrades, and several other core KACE appliance services. Services will be brought back online as they are remediated.

  2. identified Oct 21, 2026, 11:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 22, 2026, 05:47 PM UTC

    KACE Services and Data Warehouse are back online.

Read the full incident report →

Major June 9, 2026 Service Disruption - partial KACE services outage including patch feed 2h 18m Appliance Service

Started Jun 09, 2026, 10:06 PM UTC· resolved Jun 10, 2026, 12:25 AM UTC

  1. investigating Jun 09, 2026, 10:06 PM UTC

    The intermittent failure has been resolved and all services are operational.

  2. resolved Jun 10, 2026, 12:25 AM UTC

    The intermittent failure has been resolved and all services are operational.

Read the full incident report →

Critical February 13, 2026 KACE Appliance Service outage 3h 26m Appliance Service, Appliance Mobile Notifications

Started Feb 13, 2026, 04:00 PM UTC· resolved Feb 13, 2026, 07:27 PM UTC

  1. identified Feb 13, 2026, 04:00 PM UTC

    All KACE appliance services are experiencing an outage due to expired certificates. We are working to correct this issue ASAP and will update this page when the issue has been resolved.

  2. identified Feb 13, 2026, 04:07 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 13, 2026, 07:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 15, 2025 KACE Cloud - Possible Performance Issues 2h 13m Web Console, Device Communications

Started Oct 15, 2025, 07:35 PM UTC· resolved Oct 15, 2025, 09:48 PM UTC

  1. investigating Oct 15, 2025, 07:35 PM UTC

    Our automated systems have detected possible performance issues with one or more services. We're currently investigating and will make more information available soon.

  2. monitoring Oct 15, 2025, 08:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 15, 2025, 09:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 20, 2025 Android apps may not install 8d 4h Third Party Dependencies, Third Party Dependencies

Started Aug 20, 2025, 12:51 PM UTC· resolved Aug 28, 2025, 05:06 PM UTC

  1. monitoring Aug 20, 2025, 12:51 PM UTC

    Android apps installed through EMM may report as successful but not actually get installed (AMAPI does not appear to be affected). Google's APIs are reporting a "200 Success" response, but the app never actually installs. We are monitoring the API's and will update when we have more information.

  2. monitoring Aug 21, 2025, 04:06 PM UTC

    This issue was escalated to Google Engineering on August 20, 2025. We are awaiting a resolution from Google.

  3. monitoring Aug 27, 2025, 06:17 PM UTC

    We have deployed a patch to deal with a recent change in Google's APIs. App installs should begin flowing as expected, but the backlog may take some time to clear.

  4. resolved Aug 28, 2025, 05:06 PM UTC

    Apps are now deploying correctly. If you encounter any further issues, please contact our support department so we can investigate.

Read the full incident report →

Notice March 6, 2025 KACE Cloud - East US - Degraded performance 6h 49m Web Console, Device Communications

Started Mar 06, 2025, 03:15 PM UTC· resolved Mar 06, 2025, 10:04 PM UTC

  1. investigating Mar 06, 2025, 03:15 PM UTC

    We are investigating an issue in the East US data center that is causing several services to experience degraded performance.

  2. monitoring Mar 06, 2025, 08:27 PM UTC

    A fix has been deployed to production. We are monitoring the results to ensure stable performance.

  3. resolved Mar 06, 2025, 10:04 PM UTC

    The performance issue has been resolved.

Read the full incident report →

Notice February 13, 2025 KACE Cloud - West Europe Performance Issue 4d 14h Web Console

Started Feb 13, 2025, 02:35 AM UTC· resolved Feb 17, 2025, 05:33 PM UTC

  1. investigating Feb 13, 2025, 02:35 AM UTC

    The regional instance of KACE Cloud running in West Europe is experiencing a degradation in performance related to patching. The issues is under investigation. We will update this once the root cause has been identified and a solution has been published.

  2. resolved Feb 17, 2025, 05:33 PM UTC

    A code change has been published to the West Europe data center to improve handling of patch detection data.

Read the full incident report →