KACE incident

KACE Cloud - East US - Degraded performance

Resolved after 6 hours 49 minutes, affecting Web Console and Device Communications, on March 6, 2025.

monitoring Mar 06, 2025, 08:27 PM UTC

A fix has been deployed to production. We are monitoring the results to ensure stable performance.

Started
Mar 06, 2025, 03:15 PM UTC
Resolved
Mar 06, 2025, 10:04 PM UTC
Duration
6h 49m
Detected by Pingoru
Mar 06, 2025, 03:15 PM UTC

Affected components

Web ConsoleDevice Communications

Update timeline

  1. investigating Mar 06, 2025, 03:15 PM UTC

    We are investigating an issue in the East US data center that is causing several services to experience degraded performance.

  2. monitoring Mar 06, 2025, 08:27 PM UTC

    A fix has been deployed to production. We are monitoring the results to ensure stable performance.

  3. resolved Mar 06, 2025, 10:04 PM UTC

    The performance issue has been resolved.

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