Resolved after 49 minutes, affecting Outbound Calling and SMS Service and 1 more, on October 20, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- monitoring Oct 20, 2025, 06:26 PM UTC
We are currently experiencing service disruptions caused by an ongoing AWS outage affecting our upstream provider. Our engineering teams are actively working with the provider to restore full functionality as soon as possible. Impact: Some customers may experience intermittent failures when making or receiving calls or SMS messages. Workaround: If you encounter a failure, please retry the action as a temporary workaround. We’ll continue to monitor the situation closely and will share updates as more information becomes available.
- monitoring Oct 20, 2025, 06:47 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 07:15 PM UTC
This incident has been resolved.
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Amazon Web Services