JustCall incident

Slowness reported across platform

Resolved after 3 hours 23 minutes, affecting Outbound Calling and SMS Service and 1 more, on August 18, 2026.

monitoring Aug 18, 2026, 05:37 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 18, 2026, 03:27 PM UTC
Resolved
Aug 18, 2026, 06:50 PM UTC
Duration
3h 23m
Detected by Pingoru
Aug 18, 2026, 03:27 PM UTC

Affected components

Outbound CallingSMS ServiceJustCall DashboardInbound CallingMMS ServiceSales Dialer

Update timeline

  1. identified Aug 18, 2026, 03:27 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 18, 2026, 05:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 18, 2026, 06:50 PM UTC

    This incident has been resolved.

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