JustCall incident
Connection Errors for Some Customers Due to SSL Certificate Issue
Resolved after 1 hour 40 minutes, affecting Outbound Calling and SMS Service and 1 more, on November 1, 2025.
The fix has been deployed, and SSL validation errors should now be resolved. We are monitoring system stability before marking this incident as resolved.
Affected components
Update timeline
- investigating Nov 03, 2025, 11:03 AM UTC
We are currently investigating this issue.
- identified Nov 03, 2025, 11:04 AM UTC
The issue has been identified as an invalid intermediate certificate configuration affecting a subset of edge nodes. A fix is being deployed.
- monitoring Nov 03, 2025, 11:05 AM UTC
The fix has been deployed, and SSL validation errors should now be resolved. We are monitoring system stability before marking this incident as resolved.
- resolved Nov 03, 2025, 11:06 AM UTC
This incident has been resolved.
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