Jive Software incident

Kiln push\pull is slow or fail with 500 error code

Resolved after 13 days 21 hours, affecting Kiln, on July 28, 2025.

investigating Jul 28, 2025, 11:51 PM UTC

We are pleased to inform you that the issue affecting Kiln pull and push functionality has now been fully resolved. Our team continues to monitor the service and has confirmed that it is operating normally.

Started: Jul 28, 2025, 10:55 PM UTC
Resolved: Aug 11, 2025, 08:46 PM UTC
Duration: 13d 21h
Detected by Pingoru: Jul 28, 2025, 10:55 PM UTC

Affected components

Kiln

Update timeline

investigating Jul 28, 2025, 10:55 PM UTC

We are currently investigating an issue with the Kiln pull\push functionality working slowly or failing with error 500.
investigating Jul 28, 2025, 11:51 PM UTC

We are pleased to inform you that the issue affecting Kiln pull and push functionality has now been fully resolved. Our team continues to monitor the service and has confirmed that it is operating normally.
resolved Aug 11, 2025, 08:46 PM UTC

This incident has been resolved.

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