Jive Software incident

Jive Instances not Accessible

Resolved after 5 hours 7 minutes, affecting Jive Cloud EU Region, on September 4, 2025.

resolved Sep 04, 2025, 08:44 AM UTC

A permanent fix has been introduced successfully, and the issue has subsequently been resolved. Please let us know if you still encounter any issues through the usual channels.

Started
Sep 04, 2025, 03:37 AM UTC
Resolved
Sep 04, 2025, 08:44 AM UTC
Duration
5h 7m
Detected by Pingoru
Sep 04, 2025, 03:37 AM UTC

Affected components

Jive Cloud EU Region

Update timeline

  1. investigating Sep 04, 2025, 03:37 AM UTC

    We are aware of an issue where customers are not able to access their Jive instances and are actively investigating this.

  2. monitoring Sep 04, 2025, 06:03 AM UTC

    A fix has been implemented and we are monitoring the same.

  3. resolved Sep 04, 2025, 08:44 AM UTC

    A permanent fix has been introduced successfully, and the issue has subsequently been resolved. Please let us know if you still encounter any issues through the usual channels.

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