Resolved after 1 hour 33 minutes, on August 17, 2026.
This incident has been resolved. Blueprint management services for US customers are fully operational, and no further impact is expected. We apologize for any inconvenience this may have caused and thank you for your patience.
Update timeline
- investigating Aug 17, 2026, 09:54 AM UTC
Incident Summary: Jamf is investigating an issue affecting Blueprint management for customers in the US. Some customers may be unable to manage Blueprints at this time. Our engineering team is actively investigating and will provide updates as more information becomes available. Symptoms: US-based customers are experiencing a complete inability to manage Blueprints. Customer Impact: Affected Services: Blueprints (Blueprint Management System) Affected Regions: US
- investigating Aug 17, 2026, 09:56 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 17, 2026, 10:19 AM UTC
Blueprint management services are now operational but our engineering team is still monitoring. Customers in the US who experienced issues managing Blueprints should no longer see any impact. We apologize for the inconvenience and thank you for your patience while we resolved this issue.
- resolved Aug 17, 2026, 11:28 AM UTC
This incident has been resolved. Blueprint management services for US customers are fully operational, and no further impact is expected. We apologize for any inconvenience this may have caused and thank you for your patience.
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