Resolved after 11 hours 3 minutes, affecting ap-northeast-1: Jamf School and eu-central-1: Jamf School and 1 more, on October 21, 2026.
A fix has been implemented to restore all services and we are monitoring the results.
Affected components
Update timeline
- identified Oct 21, 2026, 08:07 AM UTC
We are working on a fix for an issue affecting Jamf School upload functionality. In the meantime, upload services, including but not necessarily limited to the following are unavailable: VPP and ADE tokens macOS app packages Wallpapers Custom profiles Attachments in support tickets Title Editor In some cases, customers may also be unable to create support tickets directly in Jamf School. We will provide an update when we have new information. We apologize for the inconvenience.
- identified Oct 21, 2026, 09:20 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 21, 2026, 04:07 PM UTC
Jamf School remains operational. Jamf engineering is actively investigating the upload functionality and will provide updates as they become available.
- identified Oct 21, 2026, 05:56 PM UTC
Title Editor functionality has been restored. Jamf engineering continues to investigate the remaining impacted service.
- monitoring Oct 21, 2026, 06:13 PM UTC
A fix has been implemented to restore all services and we are monitoring the results.
- resolved Oct 21, 2026, 07:11 PM UTC
This incident has been resolved.
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