Resolved after 18 days 22 hours, affecting Region: us-east-1: Jamf Insights Standard and Region: eu-west-2: Jamf Insights Standard and 1 more, on September 24, 2025.
We have identified a workaround solution and implemented it selectively. If your instance still encounters this issue, please contact your JAMF customer representative.
Affected components
Update timeline
- investigating Sep 24, 2025, 04:59 PM UTC
Jamf Insights may not display mobile devices properly on the "Mobile devices" page. Devices might be missing from this view.
- identified Sep 25, 2025, 03:53 PM UTC
The issue has been investigated. Development of a fix is underway.
- monitoring Sep 29, 2025, 12:06 PM UTC
We have identified a workaround solution and implemented it selectively. If your instance still encounters this issue, please contact your JAMF customer representative.
- resolved Oct 13, 2025, 03:20 PM UTC
This incident has been resolved.
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