Jamf incident

Intermittent authentication failures when logging into Jamf Protect

Resolved after 27 minutes, affecting ap-northeast-1: Jamf Protect and ap-southeast-2: Jamf Protect and 1 more, on November 18, 2025.

monitoring Nov 18, 2025, 04:33 PM UTC

We are continuing to monitor for any further issues.

Started: Nov 18, 2025, 04:09 PM UTC
Resolved: Nov 18, 2025, 04:36 PM UTC
Duration: 27m
Detected by Pingoru: Nov 18, 2025, 04:09 PM UTC

Affected components

ap-northeast-1: Jamf Protectap-southeast-2: Jamf Protecteu-central-1: Jamf Protecteu-west-2: Jamf Protectus-east-1: Jamf Protectus-west-2: Jamf Protect

Update timeline

investigating Nov 18, 2025, 04:09 PM UTC

Some customers are experiencing an inability to authenticate via OIDC when accessing the Jamf Protect Admin Console with Jamf ID or their IdP configured in Jamf Account, due to an upstream issue with our IDaaS provider.
monitoring Nov 18, 2025, 04:31 PM UTC

Our IDaaS provider has taken the necessary remediation steps and we are now observing full recovery. We are continuing to monitor this issue, however all symptoms have resolved.
monitoring Nov 18, 2025, 04:33 PM UTC

We are continuing to monitor for any further issues.
resolved Nov 18, 2025, 04:36 PM UTC

This incident has been resolved.

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