Resolved after 1 day, on September 19, 2025.
Between Wed, Sept 10, 22:05 UTC and Fri, Sept 19, 22:05 UTC, customers may have experienced unreported service degradation for Jamf Protect's reporting and forwarding capabilities via JamfCloud. The impacts to the degraded service were not fully understood until now. We're improving monitoring to better detect and surface hidden impacts going forward. During this time window, affected customers may have experienced a lower volume of reported events and telemetry. On-device protections including Threat Prevention, Advanced Threat Controls, Device Controls, and Tamper Prevention remained effective during this time. The underlying issue was resolved, and the service has been stable since Fri, Sept 19, 22:05 UTC.
Update timeline
- resolved Oct 02, 2025, 06:19 PM UTC
Between Wed, Sept 10, 22:05 UTC and Fri, Sept 19, 22:05 UTC, customers may have experienced unreported service degradation for Jamf Protect's reporting and forwarding capabilities via JamfCloud. The impacts to the degraded service were not fully understood until now. We're improving monitoring to better detect and surface hidden impacts going forward. During this time window, affected customers may have experienced a lower volume of reported events and telemetry. On-device protections including Threat Prevention, Advanced Threat Controls, Device Controls, and Tamper Prevention remained effective during this time. The underlying issue was resolved, and the service has been stable since Fri, Sept 19, 22:05 UTC.
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