Resolved after 1 hour 50 minutes, affecting Verizon BOPIS, on April 29, 2026.
Our Incident Management team and Verizon have given the all clear. Verizon ISPU should now be performing normally. If you are still experiencing issues please engage our Support Team.
Affected components
Update timeline
- investigating Apr 29, 2026, 03:47 PM UTC
We are aware of an issue causing Verizon ISPU orders to not proceed to Ready for Pickup status due to an "An unexpected error occurred while communicating with Verizon. Please try again" error. Our Incident Management Team has reached out to Verizon and both sides are investigating.
- resolved Apr 29, 2026, 05:37 PM UTC
Our Incident Management team and Verizon have given the all clear. Verizon ISPU should now be performing normally. If you are still experiencing issues please engage our Support Team.
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