Major Disruption impacting multiple Services

Update timeline

1. investigating Jul 23, 2026, 03:22 PM UTC

   We are currently aware of an issue affecting multiple services including logging in. Our Incident Management Team is actively investigating and working on a resolution. We will provide updates as more information becomes available.

2. investigating Jul 23, 2026, 03:22 PM UTC

   We are continuing to investigate this issue.

3. identified Jul 23, 2026, 03:48 PM UTC

   We are still actively investigating an issue affecting login and account access for some users. Our team has identified the root cause and is actively working on a resolution; we will provide updates as they become available.

4. identified Jul 23, 2026, 04:40 PM UTC

   We have failed over the majority of affected services to our East region and are seeing continued improvement. A small number of remaining services are pending a database issue resolution before their failover can be completed, and we will share updates as progress continues.

5. identified Jul 23, 2026, 05:23 PM UTC

   Our team is still moving services to mitigate the impact of the current disruption. More updates to follow.

6. identified Jul 23, 2026, 05:36 PM UTC

   Users are reporting they are able to login to RQ however we are still seeing services within RQ that are impacted such as Carrier Integration. We are working to mitigate the impact on these servers. More updates to follow.

7. monitoring Jul 23, 2026, 06:51 PM UTC

   We see conditions improving and appear to be up and running again. We will continue to monitor before calling the all clear. Additional updates to follow.

8. resolved Jul 23, 2026, 07:45 PM UTC

   The team has confirmed that services are up and running and we have been given the All Clear. Please reach out to [email protected] if any additional assistance is required. Thank you