Resolved after 1 hour 7 minutes, affecting General RQ and General Rqmobile and 1 more, on December 2, 2025.
The issue has been identified and we are seeing improvement as our team continues to work towards a resolution.
Affected components
General RQGeneral RqmobileGeneral Carrier IntegrationLoginsLoginsRogers Carrier IntegrationTransactionsTransactionsUS Cellular Carrier IntegrationCarrier Integration
Update timeline
- investigating Dec 02, 2025, 10:27 PM UTC
We are currently investigating increased latency and errors across multiple products.
- investigating Dec 02, 2025, 10:42 PM UTC
Our team is still seeing increased latency and errors across multiple products. They are working to implement mitigation steps. More updates to follow.
- identified Dec 02, 2025, 11:08 PM UTC
The issue has been identified and we are seeing improvement as our team continues to work towards a resolution.
- resolved Dec 02, 2025, 11:34 PM UTC
We have been given the all clear. The issue is resolved.
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