iQmetrix incident

Increased Error rates across Multiple Products

Resolved after 53 minutes, affecting Business Intelligence (BI) and General Partner Integration and 1 more, on December 3, 2025.

identified Dec 03, 2025, 11:18 PM UTC

Our team is still seeing increased errors across multiple products. They are working to implement mitigation steps. More updates to follow.

Started
Dec 03, 2025, 11:04 PM UTC
Resolved
Dec 03, 2025, 11:57 PM UTC
Duration
53m
Detected by Pingoru
Dec 03, 2025, 11:04 PM UTC

Affected components

Business Intelligence (BI)General Partner IntegrationIntegrated PaymentsGeneral RQGeneral RqmobileGeneral Carrier IntegrationVT ReportingLoginsLoginsBill Pay

Update timeline

  1. investigating Dec 03, 2025, 11:04 PM UTC

    We are currently investigating increased errors across multiple products.

  2. identified Dec 03, 2025, 11:18 PM UTC

    Our team is still seeing increased errors across multiple products. They are working to implement mitigation steps. More updates to follow.

  3. resolved Dec 03, 2025, 11:57 PM UTC

    We have been given the all clear. The issue is resolved.

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