Resolved after 29 minutes, affecting Integrated Payments, on January 9, 2025.
Our Incident Management team has given the all clear for this issue. If you continue to experience problems, please reach out to our support team for investigation.
Affected components
Update timeline
- identified Jan 09, 2025, 04:02 PM UTC
We have reports of some clients in the Eastern region receiving errors when processing payments. Our Incident Management team is currently investigating and believe the issue may be related to an issue with Microsoft Azure services. More to follow.
- monitoring Jan 09, 2025, 04:21 PM UTC
We are receiving reports of successful transactions. Our Incident Management implemented mitigation and has moved traffic from the impacted Microsoft Services. We are currently monitoring the issue.
- resolved Jan 09, 2025, 04:32 PM UTC
Our Incident Management team has given the all clear for this issue. If you continue to experience problems, please reach out to our support team for investigation.
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