iQmetrix incident

RQmobile Carrier Integration Disruption

Resolved after 36 minutes, affecting Carrier Integration, on February 12, 2025.

resolved Feb 12, 2025, 04:30 PM UTC

Our team has monitored and we have clients reporting successes. We are marking the incident as all clear. If you have any further issues please reach out to our Support Team with additional information for investigation.

Started
Feb 12, 2025, 03:53 PM UTC
Resolved
Feb 12, 2025, 04:30 PM UTC
Duration
36m
Detected by Pingoru
Feb 12, 2025, 03:53 PM UTC

Affected components

Carrier Integration

Update timeline

  1. identified Feb 12, 2025, 03:53 PM UTC

    Carrier Integration on RQmobile is throwing errors when attempting to integrate. Our Incident Management Team has identified the issue and are currently looking at a rollback of the service. More updates to follow.

  2. monitoring Feb 12, 2025, 04:25 PM UTC

    Our Team has completed the rollback of the service and is currently monitoring. More updates to follow.

  3. resolved Feb 12, 2025, 04:30 PM UTC

    Our team has monitored and we have clients reporting successes. We are marking the incident as all clear. If you have any further issues please reach out to our Support Team with additional information for investigation.

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