iQmetrix incident
iQmetrix Support - Live Chat and Offline Chat Service Disruption
Resolved after 42 minutes, affecting General RQ, on February 19, 2025.
The issue has been identified as an endpoint change that was made on Salesforce servers. This was not communicated out to our team. We have updated the endpoints and service should now be working as expected. We are marking this issue as resolved.
Affected components
Update timeline
- investigating Feb 19, 2025, 03:23 PM UTC
We are currently experiencing an issue with our Live Chat Support for RQ. This is impacting Live Chat and Offline Support Case submission via the Support and Community website. You are still able to submit Support cases via our direct email at [email protected]. We are actively engaged with Salesforce Technical Support to resolve the issue. More updates to follow.
- resolved Feb 19, 2025, 04:05 PM UTC
The issue has been identified as an endpoint change that was made on Salesforce servers. This was not communicated out to our team. We have updated the endpoints and service should now be working as expected. We are marking this issue as resolved.
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