iQmetrix incident
Support Case Creation for Emails in Salesforce Currently Down
Resolved after 1 hour 43 minutes, affecting General RQ, on June 9, 2025.
This incident is now resolved. This was due to a Bug on the Salesforce side that was defaulting the send configuration for the automation flow. We have verified the source and have implemented a work around as directed by Salesforce. Tickets are now generating correctly. If you do not get a reply to your created case within 24 hrs, please create a new Support Request with our team at [email protected].
Affected components
Update timeline
- investigating Jun 09, 2025, 03:51 PM UTC
Currently routing for Support emails are not creating cases within our Ticketing System. We are actively working to resolve the issue. Support is still available via chat. More updates to follow.
- investigating Jun 09, 2025, 04:08 PM UTC
Salesforce has been engaged to help in resolution of the issue. We will provide more updates as they become available.
- identified Jun 09, 2025, 05:00 PM UTC
The issue has been identified and we are working to resolve currently. More updates to follow.
- resolved Jun 09, 2025, 05:34 PM UTC
This incident is now resolved. This was due to a Bug on the Salesforce side that was defaulting the send configuration for the automation flow. We have verified the source and have implemented a work around as directed by Salesforce. Tickets are now generating correctly. If you do not get a reply to your created case within 24 hrs, please create a new Support Request with our team at [email protected].
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