iQmetrix incident

Service Disruption impacting RQmobile and RQ

Resolved after 1 hour 26 minutes, affecting General RQ and General Rqmobile and 1 more, on July 9, 2025.

resolved Jul 09, 2025, 02:33 PM UTC

This incident has been resolved. Our Incident Management has called all clear. If any issues still remain, please reach out to our Support Team to investigate individually.

Started
Jul 09, 2025, 01:07 PM UTC
Resolved
Jul 09, 2025, 02:33 PM UTC
Duration
1h 26m
Detected by Pingoru
Jul 09, 2025, 01:07 PM UTC

Affected components

General RQGeneral RqmobileLoginsLogins

Update timeline

  1. investigating Jul 09, 2025, 01:07 PM UTC

    We have reports of widespread issues with RQ and RQmobile. Primary impact is logins but we are seeing other services impacted. Our Incident Management team is engaged and currently investigating. More updates to follow.

  2. investigating Jul 09, 2025, 01:24 PM UTC

    Our team is still engaged investigating the issue. Our Incident Management team is currently implementing mitigation efforts on the impacted services. More updates to follow.

  3. monitoring Jul 09, 2025, 01:32 PM UTC

    We are seeing successes on telemetry and services are improving. Our team is continuing to implement mitigation procedures and are currently monitoring the situation. More updates to follow.

  4. resolved Jul 09, 2025, 02:33 PM UTC

    This incident has been resolved. Our Incident Management has called all clear. If any issues still remain, please reach out to our Support Team to investigate individually.

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