iQmetrix incident

Dropship Ship to Home

Resolved after 19 hours 50 minutes, affecting General Partner Integration, on July 10, 2025.

resolved Jul 11, 2025, 02:49 PM UTC

This incident has been resolved. Our Incident Management team has seen successful calls to Dropship at this time. If any issues still remain, please reach out to our Support Team to investigate individually.

Started
Jul 10, 2025, 06:59 PM UTC
Resolved
Jul 11, 2025, 02:49 PM UTC
Duration
19h 50m
Detected by Pingoru
Jul 10, 2025, 06:59 PM UTC

Affected components

General Partner Integration

Update timeline

  1. monitoring Jul 10, 2025, 06:59 PM UTC

    Our team is standing up a Service related to Dropship Address Verification. The change cannot be deployed until after business hours so Dropship will be down for the remainder of the day. We will update this incident when the change has been implemented.

  2. monitoring Jul 10, 2025, 07:01 PM UTC

    We are continuing to monitor for any further issues.

  3. identified Jul 10, 2025, 07:52 PM UTC

    Our team is standing up a Service related to Dropship Address Verification. The change cannot be deployed until after business hours so Dropship will be down for the remainder of the day. We will update this incident when the change has been implemented.

  4. resolved Jul 11, 2025, 02:49 PM UTC

    This incident has been resolved. Our Incident Management team has seen successful calls to Dropship at this time. If any issues still remain, please reach out to our Support Team to investigate individually.

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