Resolved after 16 hours 46 minutes, affecting Platform Accessibility, on January 22, 2026.
We are continuing to monitor for any further issues.
Affected components
Platform Accessibility
Update timeline
- investigating Jan 22, 2026, 03:05 AM UTC
We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected].
- monitoring Jan 22, 2026, 03:54 PM UTC
A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.
- monitoring Jan 22, 2026, 03:55 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 22, 2026, 07:52 PM UTC
This incident has been resolved.
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