Intercontinental Exchange Outage History

Intercontinental Exchange is up right now

Pingoru has recorded 397 incidents for Intercontinental Exchange: 397 in the last 12 months and 0 in the last 90 days.

Source: ice.com

397incidents recorded
397last 12 months
0last 90 days
19 hourstypical duration
Incidents per month
0100200AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Intercontinental Exchange in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202614121 of 720 (17%)
May 2026168744 of 744 (100%)
June 2026130679 of 720 (94%)
July 202685378 of 744 (51%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 570 (0%)

Incidents, newest first

Major July 16, 2026 Service Advisory: INC31980304: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3] 1h 30m Wireless: EMEA

Started Jul 16, 2026, 03:42 PM UTC· resolved Jul 16, 2026, 05:12 PM UTC

  1. identified Jul 16, 2026, 02:49 AM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Wireless services: EMEA will be impacted for the duration of this maintenance event. Location: Wireless services: EMEA Window Start Date/Time: SATURDAY 18JUL2026 00:00 EDT (SATURDAY 18JUL2026 04:00 UTC) Window End Date/Time: SATURDAY 18JUL2026 04:00 EDT (SATURDAY 18JUL2026 08:00 UTC) Reference #: CHG1460619 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 16, 2026, 09:32 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: THURSDAY 16JUL2026 03:53 EDT (THURSDAY 16JUL2026 07:53 UTC) Reference #: INC31961467 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 16, 2026, 02:13 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing EMEA will be impacted for the duration of this maintenance event. Location: EMEA Window Start Date/Time: FRIDAY 17JUL2026 13:00 EDT (FRIDAY 17JUL2026 17:00 UTC) Window End Date/Time: SATURDAY 18JUL2026 00:00 EDT (SATURDAY 18JUL2026 04:00 UTC) Reference #: CHG1460619 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 16, 2026, 03:41 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: THURSDAY 16JUL2026 11:02 EDT (THURSDAY 16JUL2026 15:02 UTC) Reference #: INC31980304 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 16, 2026, 03:42 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: THURSDAY 16JUL2026 11:02 EDT (THURSDAY 16JUL2026 15:02 UTC) Reference #: INC31980304 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major July 16, 2026 Service Advisory: INC31958864: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3] 1h 38m Wireless: EMEA

Started Jul 16, 2026, 08:03 AM UTC· resolved Jul 16, 2026, 09:41 AM UTC

  1. identified Jul 10, 2026, 03:27 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 11JUL2026 05:00 EDT (SATURDAY 11JUL2026 09:00 UTC) Window End Date/Time: SUNDAY 12JUL2026 12:00 EDT (SUNDAY 12JUL2026 16:00 UTC) Reference #: CC63111084 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 10, 2026, 03:28 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 11JUL2026 05:00 EDT (SATURDAY 11JUL2026 09:00 UTC) Window End Date/Time: SUNDAY 12JUL2026 12:00 EDT (SUNDAY 12JUL2026 16:00 UTC) Reference #: CC63111084 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 16, 2026, 02:49 AM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Wireless services: EMEA will be impacted for the duration of this maintenance event. Location: Wireless services: EMEA Window Start Date/Time: SATURDAY 18JUL2026 00:00 EDT (SATURDAY 18JUL2026 04:00 UTC) Window End Date/Time: SATURDAY 18JUL2026 04:00 EDT (SATURDAY 18JUL2026 08:00 UTC) Reference #: CHG1460619 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 16, 2026, 08:03 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: THURSDAY 16JUL2026 02:48 EDT (THURSDAY 16JUL2026 06:48 UTC) Reference #: INC31958864 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 16, 2026, 08:03 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: THURSDAY 16JUL2026 02:48 EDT (THURSDAY 16JUL2026 06:48 UTC) Reference #: INC31958864 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major July 15, 2026 Service Advisory: INC31947092: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3] 4h 19m Wireless: EMEA

Started Jul 15, 2026, 10:36 PM UTC· resolved Jul 16, 2026, 02:56 AM UTC

  1. identified Jul 10, 2026, 03:27 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 11JUL2026 05:00 EDT (SATURDAY 11JUL2026 09:00 UTC) Window End Date/Time: SUNDAY 12JUL2026 12:00 EDT (SUNDAY 12JUL2026 16:00 UTC) Reference #: CC63111084 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 10, 2026, 03:27 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 11JUL2026 05:00 EDT (SATURDAY 11JUL2026 09:00 UTC) Window End Date/Time: SUNDAY 12JUL2026 12:00 EDT (SUNDAY 12JUL2026 16:00 UTC) Reference #: CC63111084 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 10, 2026, 03:28 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 11JUL2026 05:00 EDT (SATURDAY 11JUL2026 09:00 UTC) Window End Date/Time: SUNDAY 12JUL2026 12:00 EDT (SUNDAY 12JUL2026 16:00 UTC) Reference #: CC63111084 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 13, 2026, 12:30 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Jul 15, 2026, 10:36 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: WEDNESDAY 15JUL2026 16:28 EDT (WEDNESDAY 15JUL2026 20:28 UTC) Reference #: INC31947092 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Jul 15, 2026, 10:36 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: WEDNESDAY 15JUL2026 16:28 EDT (WEDNESDAY 15JUL2026 20:28 UTC) Reference #: INC31947092 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major July 15, 2026 Ordering Services 55m Encompass Services and Partner Network

Started Jul 15, 2026, 09:00 PM UTC· resolved Jul 15, 2026, 09:55 PM UTC

  1. identified Jul 15, 2026, 09:00 PM UTC

    We have received reports of issues with TQL, Title Closing, and Credit Services. Our teams are actively investigating the cause and will provide updates as more information becomes available.

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Major July 15, 2026 Issues reported with ordering credit for Core Logic. 1h 19m Encompass Services and Partner Network

Started Jul 15, 2026, 02:17 PM UTC· resolved Jul 15, 2026, 03:36 PM UTC

  1. identified Jul 15, 2026, 02:17 PM UTC

    We have received reports of issues with ordering credit for Core Logic. Our teams are actively investigating the cause and will provide updates as more information becomes available.

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Major July 15, 2026 Service Advisory: INC31902768: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Basildon, UK [BAS] 4h 7m Wireless: EMEA

Started Jul 15, 2026, 09:40 AM UTC· resolved Jul 15, 2026, 01:48 PM UTC

  1. identified Jul 10, 2026, 03:28 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 11JUL2026 05:00 EDT (SATURDAY 11JUL2026 09:00 UTC) Window End Date/Time: SUNDAY 12JUL2026 12:00 EDT (SUNDAY 12JUL2026 16:00 UTC) Reference #: CC63111084 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 13, 2026, 12:30 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified Jul 15, 2026, 12:36 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified Jul 15, 2026, 12:37 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Jul 15, 2026, 09:40 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Basildon, UK [BAS] are impacted by this event. Location: Slough, UK [LD4] - Basildon, UK [BAS] Date/Time: WEDNESDAY 15JUL2026 04:56 EDT (WEDNESDAY 15JUL2026 08:56 UTC) Reference #: INC31902768 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major July 15, 2026 Service Advisory: INC31890866: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3] 3h 59m Wireless: EMEA

Started Jul 15, 2026, 12:37 AM UTC· resolved Jul 15, 2026, 04:36 AM UTC

  1. identified Jul 11, 2026, 04:51 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified Jul 11, 2026, 04:52 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified Jul 13, 2026, 12:30 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified Jul 15, 2026, 12:36 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: TUESDAY 14JUL2026 19:57 EDT (TUESDAY 14JUL2026 23:57 UTC) Reference #: INC31890866 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 15, 2026, 12:37 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: TUESDAY 14JUL2026 19:57 EDT (TUESDAY 14JUL2026 23:57 UTC) Reference #: INC31890866 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major July 14, 2026 Vendor Mandated Emergency Maintenance: CC63228012: Service Impact: Wireless services: Aurora, IL, USA [AUR] <-> Mahwah, NJ, USA [MAH] 23h 50m Wireless: Americas (Inter-State)

Started Jul 14, 2026, 08:45 PM UTC· resolved Jul 15, 2026, 08:36 PM UTC

  1. identified Jul 09, 2026, 05:40 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] Window Start Date/Time:THURSDAY 09JUL2026 17:00 EDT (THURSDAY 09JUL2026 21:00 UTC) Window End Date/Time:THURSDAY 09JUL2026 18:00 EDT (THURSDAY 09JUL2026 22:00 UTC) Reference #:CC63108700 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified Jul 10, 2026, 07:41 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time:FRIDAY 10JUL2026 17:00 EDT (FRIDAY 10JUL2026 21:00 UTC) Window End Date/Time:SATURDAY 11JUL2026 17:00 EDT (SATURDAY 11JUL2026 21:00 UTC) Reference #:CC63147664 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified Jul 11, 2026, 05:35 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time:SATURDAY 11JUL2026 08:00 EDT (SATURDAY 11JUL2026 12:00 UTC) Window End Date/Time:SATURDAY 11JUL2026 15:00 EDT (SATURDAY 11JUL2026 19:00 UTC) Reference #:CC63147636 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified Jul 11, 2026, 05:35 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] Window Start Date/Time:SATURDAY 11JUL2026 15:00 EDT (SATURDAY 11JUL2026 19:00 UTC) Window End Date/Time:SATURDAY 11JUL2026 16:00 EDT (SATURDAY 11JUL2026 20:00 UTC) Reference #:CC63147605 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  5. identified Jul 13, 2026, 12:27 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - NJ Metro are impacted by this event. Location: Aurora, IL, USA [AUR] - NJ Metro Date/Time: MONDAY 13JUL2026 08:01 EDT (MONDAY 13JUL2026 12:01 UTC) Reference #: INC31798206 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Jul 13, 2026, 12:27 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  7. identified Jul 13, 2026, 12:27 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  8. identified Jul 14, 2026, 08:45 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time:TUESDAY 14JUL2026 17:00 EDT (TUESDAY 14JUL2026 21:00 UTC) Window End Date/Time:TUESDAY 14JUL2026 20:00 EDT (WEDNESDAY 15JUL2026 00:00 UTC) Reference #:CC63228012 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

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Major July 14, 2026 eSign access 1d 13h Electronic Document Management

Started Jul 14, 2026, 08:35 PM UTC· resolved Jul 16, 2026, 10:11 AM UTC

  1. identified Jul 14, 2026, 08:35 PM UTC

    We are aware of an issue impacting eSign access, which appears to be related to Loan Officer (LO) authentication and access to eSign disclosures through Encompass. Loan Officers are currently unable to login to eSign unless they have the appropriate web access permissions assigned. As a temporary mitigation, organizations may either ensure affected Loan Officers are granted the necessary Desktop and Web access permissions or consider disabling LO sign events. This will allow users to eSign in the eFolder package directly in SmartClient. Based on initial findings, this issue would impact clients utilizing One-Time Passcode (OTP) authentication. Our team is focused on identifying a permanent solution and will communicate once a target release is confirmed.

  2. identified Jul 14, 2026, 08:35 PM UTC

    We are aware of an issue impacting eSign access, which appears to be related to Loan Officer (LO) authentication and access to eSign disclosures through Encompass. Loan Officers are currently unable to login to eSign unless they have the appropriate web access permissions assigned. As a temporary mitigation, organizations may either ensure affected Loan Officers are granted the necessary Desktop and Web access permissions or consider disabling LO sign events. This will allow users to eSign in the eFolder package directly in SmartClient. Based on initial findings, this issue would impact clients utilizing One-Time Passcode (OTP) authentication. We currently have a target of tonight, July 15 to release a fix to resolve this.

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Major July 14, 2026 Service Advisory: INC31845882: Service Impact: B side services: Frankfurt, Germany [FR2] <-> Stockholm, Sweden [STO1] 7h 40m Low Latency: EMEA

Started Jul 14, 2026, 09:02 AM UTC· resolved Jul 14, 2026, 04:43 PM UTC

  1. identified Jul 12, 2026, 10:33 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing Bergamo, Italy [IT3] will not be impacted for the duration of this maintenance event. Location: Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 25JUL2026 03:00 EDT (SATURDAY 25JUL2026 07:00 UTC) Window End Date/Time: SATURDAY 25JUL2026 07:59 EDT (SATURDAY 25JUL2026 11:59 UTC) Reference #: CHG1453554 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 13, 2026, 05:50 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [HK1] - Frankfurt, Germany [FR2] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [HK1] - Frankfurt, Germany [FR2] are not impacted by this event. Location: Hong Kong [HK1] - Frankfurt, Germany [FR2] Window Start Date/Time: WEDNESDAY 22JUL2026 12:20 EDT (WEDNESDAY 22JUL2026 16:20 UTC) Window End Date/Time: WEDNESDAY 22JUL2026 16:20 EDT (WEDNESDAY 22JUL2026 20:20 UTC) Reference #: CC62652497 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 13, 2026, 06:35 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Frankfurt, Germany [FR2] - Stockholm, Sweden [STO1] are impacted by this event. Services Not Impacted: A side services traversing Frankfurt, Germany [FR2] - Stockholm, Sweden [STO1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Stockholm, Sweden [STO1] Window Start Date/Time: FRIDAY 24JUL2026 17:59 EDT (FRIDAY 24JUL2026 21:59 UTC) Window End Date/Time: SATURDAY 25JUL2026 00:00 EDT (SATURDAY 25JUL2026 04:00 UTC) Reference #: CC62857959 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 13, 2026, 11:53 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: MONDAY 27JUL2026 14:15 EDT (MONDAY 27JUL2026 18:15 UTC) Window End Date/Time: MONDAY 27JUL2026 15:45 EDT (MONDAY 27JUL2026 19:45 UTC) Reference #: CC63093942 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 14, 2026, 09:02 AM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Frankfurt, Germany [FR2] - Stockholm, Sweden [STO1] are impacted by this event. Services Not Impacted: A side services traversing Frankfurt, Germany [FR2] - Stockholm, Sweden [STO1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Stockholm, Sweden [STO1] Date/Time: TUESDAY 14JUL2026 02:48 EDT (TUESDAY 14JUL2026 06:48 UTC) Reference #: INC31845882 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major July 13, 2026 Service Advisory: INC31826400: Service Impact: B side services: Bergamo, Italy [IT3] <-> Milan, Italy [BT2] 9h 46m Low Latency: EMEA

Started Jul 13, 2026, 08:31 PM UTC· resolved Jul 14, 2026, 06:17 AM UTC

  1. identified Jul 12, 2026, 10:33 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing Bergamo, Italy [IT3] will not be impacted for the duration of this maintenance event. Location: Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 25JUL2026 03:00 EDT (SATURDAY 25JUL2026 07:00 UTC) Window End Date/Time: SATURDAY 25JUL2026 07:59 EDT (SATURDAY 25JUL2026 11:59 UTC) Reference #: CHG1453554 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 13, 2026, 05:50 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [HK1] - Frankfurt, Germany [FR2] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [HK1] - Frankfurt, Germany [FR2] are not impacted by this event. Location: Hong Kong [HK1] - Frankfurt, Germany [FR2] Window Start Date/Time: WEDNESDAY 22JUL2026 12:20 EDT (WEDNESDAY 22JUL2026 16:20 UTC) Window End Date/Time: WEDNESDAY 22JUL2026 16:20 EDT (WEDNESDAY 22JUL2026 20:20 UTC) Reference #: CC62652497 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 13, 2026, 06:35 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Frankfurt, Germany [FR2] - Stockholm, Sweden [STO1] are impacted by this event. Services Not Impacted: A side services traversing Frankfurt, Germany [FR2] - Stockholm, Sweden [STO1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Stockholm, Sweden [STO1] Window Start Date/Time: FRIDAY 24JUL2026 17:59 EDT (FRIDAY 24JUL2026 21:59 UTC) Window End Date/Time: SATURDAY 25JUL2026 00:00 EDT (SATURDAY 25JUL2026 04:00 UTC) Reference #: CC62857959 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 13, 2026, 11:53 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: MONDAY 27JUL2026 14:15 EDT (MONDAY 27JUL2026 18:15 UTC) Window End Date/Time: MONDAY 27JUL2026 15:45 EDT (MONDAY 27JUL2026 19:45 UTC) Reference #: CC63093942 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 13, 2026, 08:31 PM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are impacted by this event. Services Not Impacted: A side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are not impacted by this event. Location: Bergamo, Italy [IT3] - Milan, Italy [BT2] Date/Time: MONDAY 13JUL2026 16:10 EDT (MONDAY 13JUL2026 20:10 UTC) Reference #: INC31826400 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major July 13, 2026 Allregs homepage not loading recent update content. 1h 59m AllRegs

Started Jul 13, 2026, 03:47 PM UTC· resolved Jul 13, 2026, 05:46 PM UTC

  1. identified Jul 13, 2026, 03:47 PM UTC

    We have received reports of issues with the Allregs homepage not loading recent update content. Our teams are actively investigating the cause and will provide updates as more information becomes available.

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Major July 13, 2026 Service Advisory: INC31798206: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> EMEA 2d 10h Wireless: EMEA

Started Jul 13, 2026, 12:30 PM UTC· resolved Jul 15, 2026, 10:46 PM UTC

  1. identified Jul 10, 2026, 03:27 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 11JUL2026 03:00 EDT (SATURDAY 11JUL2026 07:00 UTC) Window End Date/Time: SATURDAY 11JUL2026 10:00 EDT (SATURDAY 11JUL2026 14:00 UTC) Reference #: CC63111128 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 10, 2026, 03:27 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 11JUL2026 05:00 EDT (SATURDAY 11JUL2026 09:00 UTC) Window End Date/Time: SUNDAY 12JUL2026 12:00 EDT (SUNDAY 12JUL2026 16:00 UTC) Reference #: CC63111084 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 10, 2026, 03:27 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 11JUL2026 05:00 EDT (SATURDAY 11JUL2026 09:00 UTC) Window End Date/Time: SUNDAY 12JUL2026 12:00 EDT (SUNDAY 12JUL2026 16:00 UTC) Reference #: CC63111084 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 10, 2026, 03:28 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 11JUL2026 05:00 EDT (SATURDAY 11JUL2026 09:00 UTC) Window End Date/Time: SUNDAY 12JUL2026 12:00 EDT (SUNDAY 12JUL2026 16:00 UTC) Reference #: CC63111084 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 10, 2026, 06:53 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  6. identified Jul 10, 2026, 06:53 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  7. identified Jul 11, 2026, 04:51 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  8. identified Jul 11, 2026, 04:51 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  9. identified Jul 11, 2026, 04:51 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  10. identified Jul 11, 2026, 04:51 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  11. identified Jul 11, 2026, 04:52 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  12. identified Jul 11, 2026, 04:52 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  13. identified Jul 13, 2026, 12:30 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: ONDAY 13JUL2026 08:01 EDT (MONDAY 13JUL2026 12:01 UTC) Reference #: INC31798206 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  14. identified Jul 13, 2026, 12:30 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  15. identified Jul 13, 2026, 12:30 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  16. identified Jul 15, 2026, 12:36 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: TUESDAY 14JUL2026 19:57 EDT (TUESDAY 14JUL2026 23:57 UTC) Reference #: INC31890866 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  17. identified Jul 15, 2026, 12:36 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  18. identified Jul 15, 2026, 12:37 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: TUESDAY 14JUL2026 19:57 EDT (TUESDAY 14JUL2026 23:57 UTC) Reference #: INC31890866 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  19. identified Jul 15, 2026, 12:37 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  20. identified Jul 15, 2026, 09:40 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Basildon, UK [BAS] are impacted by this event. Location: Slough, UK [LD4] - Basildon, UK [BAS] Date/Time: WEDNESDAY 15JUL2026 04:56 EDT (WEDNESDAY 15JUL2026 08:56 UTC) Reference #: INC31902768 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major July 11, 2026 Service Advisory: INC31770894: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Frankfurt, Germany [FR2] 1d 19h Wireless: EMEA

Started Jul 11, 2026, 04:52 PM UTC· resolved Jul 13, 2026, 12:38 PM UTC

  1. identified Jul 10, 2026, 03:27 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 11JUL2026 05:00 EDT (SATURDAY 11JUL2026 09:00 UTC) Window End Date/Time: SUNDAY 12JUL2026 12:00 EDT (SUNDAY 12JUL2026 16:00 UTC) Reference #: CC63111084 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 10, 2026, 03:27 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 11JUL2026 05:00 EDT (SATURDAY 11JUL2026 09:00 UTC) Window End Date/Time: SUNDAY 12JUL2026 12:00 EDT (SUNDAY 12JUL2026 16:00 UTC) Reference #: CC63111084 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 10, 2026, 03:28 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 11JUL2026 05:00 EDT (SATURDAY 11JUL2026 09:00 UTC) Window End Date/Time: SUNDAY 12JUL2026 12:00 EDT (SUNDAY 12JUL2026 16:00 UTC) Reference #: CC63111084 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 10, 2026, 06:53 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Jul 10, 2026, 06:53 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  6. identified Jul 10, 2026, 07:34 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 10JUL2026 01:45 EDT (FRIDAY 10JUL2026 05:45 UTC) Reference #: INC31713448 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  7. identified Jul 10, 2026, 07:34 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  8. identified Jul 10, 2026, 07:34 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 10JUL2026 01:45 EDT (FRIDAY 10JUL2026 05:45 UTC) Reference #: INC31713448 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  9. identified Jul 10, 2026, 07:34 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  10. identified Jul 10, 2026, 07:34 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 10JUL2026 01:45 EDT (FRIDAY 10JUL2026 05:45 UTC) Reference #: INC31713448 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  11. identified Jul 10, 2026, 07:34 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  12. identified Jul 11, 2026, 04:51 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 11JUL2026 11:49 EDT (SATURDAY 11JUL2026 15:49 UTC) Reference #: INC31770894 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  13. identified Jul 11, 2026, 04:51 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  14. identified Jul 11, 2026, 04:51 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  15. identified Jul 11, 2026, 04:51 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 11JUL2026 11:49 EDT (SATURDAY 11JUL2026 15:49 UTC) Reference #: INC31770894 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  16. identified Jul 11, 2026, 04:51 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  17. identified Jul 11, 2026, 04:51 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  18. identified Jul 11, 2026, 04:52 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 11JUL2026 11:49 EDT (SATURDAY 11JUL2026 15:49 UTC) Reference #: INC31770894 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  19. identified Jul 11, 2026, 04:52 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  20. identified Jul 11, 2026, 04:52 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major July 11, 2026 Vendor Mandated Emergency Maintenance: CC63147605: Service Impact: Wireless services: Toronto, Canada [TR2] <-> Secaucus, NJ, USA [NY4] 2d 3h Wireless: Americas (Inter-State)

Started Jul 11, 2026, 05:35 AM UTC· resolved Jul 13, 2026, 08:49 AM UTC

  1. identified Jul 09, 2026, 04:46 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] Window Start Date/Time:THURSDAY 09JUL2026 19:00 EDT (THURSDAY 09JUL2026 23:00 UTC) Window End Date/Time:THURSDAY 09JUL2026 20:00 EDT (FRIDAY 10JUL2026 00:00 UTC) Reference #:CC63100599 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified Jul 09, 2026, 05:40 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] Window Start Date/Time:THURSDAY 09JUL2026 17:00 EDT (THURSDAY 09JUL2026 21:00 UTC) Window End Date/Time:THURSDAY 09JUL2026 18:00 EDT (THURSDAY 09JUL2026 22:00 UTC) Reference #:CC63108700 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified Jul 10, 2026, 07:41 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time:FRIDAY 10JUL2026 17:00 EDT (FRIDAY 10JUL2026 21:00 UTC) Window End Date/Time:SATURDAY 11JUL2026 17:00 EDT (SATURDAY 11JUL2026 21:00 UTC) Reference #:CC63147664 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified Jul 10, 2026, 08:08 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Jul 10, 2026, 08:08 PM UTC

    UPDATE:Service remains impacted due to an equipment related issue. Further updates will be provided as they are received.

  6. identified Jul 10, 2026, 08:08 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  7. identified Jul 10, 2026, 08:08 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  8. identified Jul 10, 2026, 08:08 PM UTC

    UPDATE:Service remains impacted due to an equipment related issue. Further updates will be provided as they are received.

  9. identified Jul 11, 2026, 05:35 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time:SATURDAY 11JUL2026 08:00 EDT (SATURDAY 11JUL2026 12:00 UTC) Window End Date/Time:SATURDAY 11JUL2026 15:00 EDT (SATURDAY 11JUL2026 19:00 UTC) Reference #:CC63147636 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  10. identified Jul 11, 2026, 05:35 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] Window Start Date/Time:SATURDAY 11JUL2026 15:00 EDT (SATURDAY 11JUL2026 19:00 UTC) Window End Date/Time:SATURDAY 11JUL2026 16:00 EDT (SATURDAY 11JUL2026 20:00 UTC) Reference #:CC63147605 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

Read the full incident report →

Major July 11, 2026 Vendor Mandated Emergency Maintenance: CC63293333: Service Impact: Wireless services: Aurora, IL, USA [AUR] <-> Carteret, NJ, USA [CAR] 5d 11h Wireless: Americas (Inter-State)

Started Jul 11, 2026, 05:35 AM UTC· resolved Jul 16, 2026, 05:33 PM UTC

  1. identified Jul 11, 2026, 05:35 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] Window Start Date/Time:SATURDAY 11JUL2026 15:00 EDT (SATURDAY 11JUL2026 19:00 UTC) Window End Date/Time:SATURDAY 11JUL2026 16:00 EDT (SATURDAY 11JUL2026 20:00 UTC) Reference #:CC63147605 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified Jul 14, 2026, 08:45 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time:TUESDAY 14JUL2026 17:00 EDT (TUESDAY 14JUL2026 21:00 UTC) Window End Date/Time:TUESDAY 14JUL2026 20:00 EDT (WEDNESDAY 15JUL2026 00:00 UTC) Reference #:CC63228012 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified Jul 15, 2026, 08:32 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, Illinois [AUR] Mahwah, NJ [MAH] will be impacted for the duration of this maintenance event. Location: Aurora, Illinois [AUR] Mahwah, NJ [MAH] Window Start Date/Time: THURSDAY 16JUL2026 19:00 EDT (THURSDAY 16JUL2026 23:00 UTC) Window End Date/Time: THURSDAY 16JUL2026 21:00 EDT (FRIDAY 17JUL2026 01:00 UTC) Reference #: CC63265794 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 15, 2026, 08:32 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, Illinois [AUR] Secaucus, NJ [NY4] will be impacted for the duration of this maintenance event. Location: Aurora, Illinois [AUR] Secaucus, NJ [NY4] Window Start Date/Time: THURSDAY 16JUL2026 19:00 EDT (THURSDAY 16JUL2026 23:00 UTC) Window End Date/Time: THURSDAY 16JUL2026 21:00 EDT (FRIDAY 17JUL2026 01:00 UTC) Reference #: CC63265794 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 16, 2026, 09:32 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - NJ Metro are impacted by this event. Location: Aurora, IL, USA [AUR] - NJ Metro Date/Time: THURSDAY 16JUL2026 03:53 EDT (THURSDAY 16JUL2026 07:53 UTC) Reference #: INC31961467 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Jul 16, 2026, 09:32 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  7. identified Jul 16, 2026, 05:22 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time:THURSDAY 16JUL2026 17:00 EDT (THURSDAY 16JUL2026 21:00 UTC) Window End Date/Time:THURSDAY 16JUL2026 18:00 EDT (THURSDAY 16JUL2026 22:00 UTC) Reference #:CC63293333 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

Read the full incident report →

Major July 10, 2026 Service Advisory: INC31713448: Service Impact: Wireless Degradation: Basildon, UK [BAS] <-> Frankfurt, Germany [FR2] 20h 17m Wireless: EMEA

Started Jul 10, 2026, 07:34 AM UTC· resolved Jul 11, 2026, 03:52 AM UTC

  1. identified Jul 10, 2026, 06:53 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified Jul 10, 2026, 06:53 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified Jul 10, 2026, 07:34 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified Jul 10, 2026, 07:34 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Jul 10, 2026, 07:34 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major July 10, 2026 Service Advisory: INC31709638: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> NJ Metro 14h 56m Wireless: Americas (Inter-State)

Started Jul 10, 2026, 04:52 AM UTC· resolved Jul 10, 2026, 07:49 PM UTC

  1. identified Jul 08, 2026, 03:55 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time:WEDNESDAY 08JUL2026 17:00 EDT (WEDNESDAY 08JUL2026 21:00 UTC) Window End Date/Time:WEDNESDAY 08JUL2026 19:00 EDT (WEDNESDAY 08JUL2026 23:00 UTC) Reference #:CC63062240 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified Jul 09, 2026, 04:46 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] Window Start Date/Time:THURSDAY 09JUL2026 19:00 EDT (THURSDAY 09JUL2026 23:00 UTC) Window End Date/Time:THURSDAY 09JUL2026 20:00 EDT (FRIDAY 10JUL2026 00:00 UTC) Reference #:CC63100599 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified Jul 09, 2026, 04:46 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] Window Start Date/Time:THURSDAY 09JUL2026 19:00 EDT (THURSDAY 09JUL2026 23:00 UTC) Window End Date/Time:THURSDAY 09JUL2026 20:00 EDT (FRIDAY 10JUL2026 00:00 UTC) Reference #:CC63100599 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified Jul 09, 2026, 05:40 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] Window Start Date/Time:THURSDAY 09JUL2026 17:00 EDT (THURSDAY 09JUL2026 21:00 UTC) Window End Date/Time:THURSDAY 09JUL2026 18:00 EDT (THURSDAY 09JUL2026 22:00 UTC) Reference #:CC63108700 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  5. identified Jul 10, 2026, 04:52 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - NJ Metro are impacted by this event. Location: Aurora, IL, USA [AUR] - NJ Metro Date/Time: THURSDAY 09JUL2026 23:01 EDT (FRIDAY 10JUL2026 03:01 UTC) Reference #: INC31709638 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Jul 10, 2026, 04:52 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

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Major July 9, 2026 Vendor Mandated Emergency Maintenance: CC63108700: Service Impact: Wireless services: Aurora, IL, USA [AUR] <-> EMEA 6h 52m Wireless: EMEA

Started Jul 09, 2026, 05:40 PM UTC· resolved Jul 10, 2026, 12:33 AM UTC

  1. identified Jul 09, 2026, 05:44 AM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - London, UK [THL] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - London, UK [THL] Window Start Date/Time: FRIDAY 10JUL2026 18:15 EDT (FRIDAY 10JUL2026 22:15 UTC) Window End Date/Time: FRIDAY 10JUL2026 19:59 EDT (FRIDAY 10JUL2026 23:59 UTC) Reference #: CHG1455754 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 09, 2026, 10:48 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified Jul 09, 2026, 12:04 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified Jul 09, 2026, 12:04 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Jul 09, 2026, 05:40 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - EMEA Window Start Date/Time:THURSDAY 09JUL2026 17:00 EDT (THURSDAY 09JUL2026 21:00 UTC) Window End Date/Time:THURSDAY 09JUL2026 18:00 EDT (THURSDAY 09JUL2026 22:00 UTC) Reference #:CC63108700 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

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Major July 9, 2026 NYSE American and Arca Options - GOOGL Complex Series – Technical Issue - UPDATE 20h 14m NYSE Arca Options

Started Jul 09, 2026, 03:44 PM UTC· resolved Jul 10, 2026, 11:58 AM UTC

  1. identified Jun 12, 2026, 05:02 PM UTC

    Please note that Wednesday, June 17, 2026 will be the last day to trade MSCI Index Options (MXEA, MXEF, MXWLD, MXUSA, MXACW) listed on NYSE American and NYSE Arca Options ahead of the June Expiration Date. The June Expiration will occur on Thursday, June 18, 2026, as per the OCC's 2026 Holiday and Expiration Schedule. Please contact [email protected] with any questions about this update.

  2. identified Jul 09, 2026, 03:44 PM UTC

    NYSE American and Arca Options are currently investigating a reported technical issue with certain complex options series in underlying GOOGL. More information to follow.

  3. identified Jul 09, 2026, 03:44 PM UTC

    At approximately 10:50 AM, NYSE American Options and NYSE Arca Options suspended trading in certain series in underlying GOOGL. Due to a technical issue, certain unrelated GOOGL complex series were also suspended at that time. All currently suspended GOOGL series will remain suspended for the remainder of the day.

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Major July 9, 2026 Service Advisory: INC31663835: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3] 5h 38m Wireless: EMEA

Started Jul 09, 2026, 12:04 PM UTC· resolved Jul 09, 2026, 05:43 PM UTC

  1. identified Jul 08, 2026, 10:13 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified Jul 09, 2026, 05:44 AM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - London, UK [THL] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - London, UK [THL] Window Start Date/Time: FRIDAY 10JUL2026 18:15 EDT (FRIDAY 10JUL2026 22:15 UTC) Window End Date/Time: FRIDAY 10JUL2026 19:59 EDT (FRIDAY 10JUL2026 23:59 UTC) Reference #: CHG1455754 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 09, 2026, 10:48 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - London, UK [THL] are impacted by this event. Location: Slough, UK [LD4] - London, UK [THL] Date/Time: THURSDAY 09JUL2026 05:48 EDT (THURSDAY 09JUL2026 09:48 UTC) Reference #: INC31660085 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 09, 2026, 12:04 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: THURSDAY 09JUL2026 07:47 EDT (THURSDAY 09JUL2026 11:47 UTC) Reference #: INC31663835 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 09, 2026, 12:04 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: THURSDAY 09JUL2026 07:47 EDT (THURSDAY 09JUL2026 11:47 UTC) Reference #: INC31663835 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major July 9, 2026 Vendor Mandated Maintenance: CC63092192: Service Impact: B side services: Bergamo, Italy [IT3] <-> Milan, Italy [BT2] 9h 39m Low Latency: EMEA

Started Jul 09, 2026, 11:25 AM UTC· resolved Jul 09, 2026, 09:05 PM UTC

  1. identified Jul 03, 2026, 10:28 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [HK1] - Frankfurt, Germany [FR2] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [HK1] - Frankfurt, Germany [FR2] are not impacted by this event. Location: Hong Kong [HK1] - Frankfurt, Germany [FR2] Window Start Date/Time: SATURDAY 04JUL2026 01:00 EDT (SATURDAY 04JUL2026 05:00 UTC) Window End Date/Time: SATURDAY 04JUL2026 03:00 EDT (SATURDAY 04JUL2026 07:00 UTC) Reference #: CC62946854 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 03, 2026, 11:07 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: THURSDAY 23JUL2026 12:20 EDT (THURSDAY 23JUL2026 16:20 UTC) Window End Date/Time: THURSDAY 23JUL2026 16:20 EDT (THURSDAY 23JUL2026 20:20 UTC) Reference #: CC62946582 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 03, 2026, 12:19 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are impacted by this event. Services Not Impacted: A side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are not impacted by this event. Location: Bergamo, Italy [IT3] - Milan, Italy [BT2] Window Start Date/Time: FRIDAY 17JUL2026 17:00 EDT (FRIDAY 17JUL2026 21:00 UTC) Window End Date/Time: SATURDAY 18JUL2026 01:00 EDT (SATURDAY 18JUL2026 05:00 UTC) Reference #: CC62945231 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 05, 2026, 11:38 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing Bergamo, Italy [IT3] will not be impacted for the duration of this maintenance event. Location: Bergamo, Italy [IT3] Window Start Date/Time: FRIDAY 17JUL2026 21:30 EDT (SATURDAY 18JUL2026 01:30 UTC) Window End Date/Time: SATURDAY 18JUL2026 01:59 EDT (SATURDAY 18JUL2026 05:59 UTC) Reference #: CHG1453554 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 08, 2026, 12:03 PM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are impacted by this event. Services Not Impacted: A side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are not impacted by this event. Location: Bergamo, Italy [IT3] - Milan, Italy [BT2] Date/Time: WEDNESDAY 08JUL2026 07:48 EDT (WEDNESDAY 08JUL2026 11:48 UTC) Reference #: INC31604505 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Jul 08, 2026, 12:03 PM UTC

    UPDATE:Restoration efforts are ongoing. No ETR is currently available. Further updates will be provided as they are received. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  7. identified Jul 08, 2026, 12:03 PM UTC

    UPDATE: Restoration efforts are ongoing. No ETR is currently available. Further updates will be provided as they are received.

  8. identified Jul 08, 2026, 12:03 PM UTC

    UPDATE: Restoration efforts are ongoing. The current ETR is 17:00 ET. Further updates will be provided as they are received.

  9. identified Jul 08, 2026, 12:43 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] Window Start Date/Time: FRIDAY 24JUL2026 17:00 EDT (FRIDAY 24JUL2026 21:00 UTC) Window End Date/Time: FRIDAY 24JUL2026 23:00 EDT (SATURDAY 25JUL2026 03:00 UTC) Reference #: CC63053975 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  10. identified Jul 08, 2026, 03:10 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: WEDNESDAY 05AUG2026 19:00 EDT (WEDNESDAY 05AUG2026 23:00 UTC) Window End Date/Time: WEDNESDAY 05AUG2026 21:00 EDT (THURSDAY 06AUG2026 01:00 UTC) Reference #: CC62866492 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  11. identified Jul 09, 2026, 11:25 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are impacted by this event. Services Not Impacted: A side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are not impacted by this event. Location: Bergamo, Italy [IT3] - Milan, Italy [BT2] Window Start Date/Time: MONDAY 13JUL2026 17:00 EDT (MONDAY 13JUL2026 21:00 UTC) Window End Date/Time: TUESDAY 14JUL2026 00:00 EDT (TUESDAY 14JUL2026 04:00 UTC) Reference #: CC63092192 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major July 9, 2026 Planned Maintenance: CHG1455754: Service Impact: Wireless services: Slough, UK [LD4] <-> London, UK [THL] 5h 9m Wireless: EMEA

Started Jul 09, 2026, 05:44 AM UTC· resolved Jul 09, 2026, 10:53 AM UTC

  1. identified Jul 08, 2026, 03:31 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified Jul 08, 2026, 10:13 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified Jul 08, 2026, 10:13 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified Jul 08, 2026, 10:13 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Jul 09, 2026, 05:44 AM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - London, UK [THL] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - London, UK [THL] Window Start Date/Time: FRIDAY 10JUL2026 18:15 EDT (FRIDAY 10JUL2026 22:15 UTC) Window End Date/Time: FRIDAY 10JUL2026 19:59 EDT (FRIDAY 10JUL2026 23:59 UTC) Reference #: CHG1455754 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major July 8, 2026 Service Advisory: INC31639070: Service Impact: Wireless Degradation: London, UK [THL] <-> Frankfurt, Germany [FR2] 7h 36m Wireless: EMEA

Started Jul 08, 2026, 10:13 PM UTC· resolved Jul 09, 2026, 05:50 AM UTC

  1. identified Jul 08, 2026, 03:30 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified Jul 08, 2026, 03:31 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified Jul 08, 2026, 10:13 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: WEDNESDAY 08JUL2026 17:26 EDT (WEDNESDAY 08JUL2026 21:26 UTC) Reference #: INC31639070 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 08, 2026, 10:13 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: WEDNESDAY 08JUL2026 17:26 EDT (WEDNESDAY 08JUL2026 21:26 UTC) Reference #: INC31639070 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 08, 2026, 10:13 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: WEDNESDAY 08JUL2026 17:26 EDT (WEDNESDAY 08JUL2026 21:26 UTC) Reference #: INC31639070 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major July 8, 2026 Service Advisory: INC31615794: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3] 6h 48m Wireless: EMEA

Started Jul 08, 2026, 03:31 PM UTC· resolved Jul 08, 2026, 10:19 PM UTC

  1. identified Jun 26, 2026, 02:11 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 26JUN2026 09:17 EDT (FRIDAY 26JUN2026 13:17 UTC) Reference #: INC31097053 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jun 30, 2026, 06:00 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 30JUN2026 01:16 EDT (TUESDAY 30JUN2026 05:16 UTC) Reference #: INC31206931 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 08, 2026, 11:55 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: WEDNESDAY 08JUL2026 07:20 EDT (WEDNESDAY 08JUL2026 11:20 UTC) Reference #: INC31603871 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 08, 2026, 11:55 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: WEDNESDAY 08JUL2026 07:20 EDT (WEDNESDAY 08JUL2026 11:20 UTC) Reference #: INC31603871 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 08, 2026, 01:06 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - EMEA Window Start Date/Time:WEDNESDAY 08JUL2026 17:00 EDT (WEDNESDAY 08JUL2026 21:00 UTC) Window End Date/Time:WEDNESDAY 08JUL2026 20:00 EDT (THURSDAY 09JUL2026 00:00 UTC) Reference #:CC63034744 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  6. identified Jul 08, 2026, 03:30 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: WEDNESDAY 08JUL2026 08:38 EDT (WEDNESDAY 08JUL2026 12:38 UTC) Reference #: INC31615794 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  7. identified Jul 08, 2026, 03:31 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: WEDNESDAY 08JUL2026 08:38 EDT (WEDNESDAY 08JUL2026 12:38 UTC) Reference #: INC31615794 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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