Intercontinental Exchange Outage History

Intercontinental Exchange is up right now

Pingoru has recorded 397 incidents for Intercontinental Exchange: 397 in the last 12 months and 0 in the last 90 days.

Source: ice.com

397incidents recorded
397last 12 months
0last 90 days
19 hourstypical duration
Incidents per month
0100200AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Intercontinental Exchange in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202614121 of 720 (17%)
May 2026168744 of 744 (100%)
June 2026130679 of 720 (94%)
July 202685378 of 744 (51%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 591 (0%)

Incidents, newest first

Major July 8, 2026 Investor Pricing Delays in ICE PPE - 07/08/26 - UPDATE 1h 56m ICE Product and Pricing Engine

Started Jul 08, 2026, 01:34 PM UTC· resolved Jul 08, 2026, 03:31 PM UTC

  1. identified Jul 01, 2026, 06:52 PM UTC

    It has come to our attention that FHLB Dallas does not use all the same Loan Amount Base Rate buckets as all the other FHLB Banks. Code has been put in place to accommodate the difference in the Dallas rate sheet loan amount buckets and other rate sheets. Please follow the instructions below startingJuly 2, 2026to get the loan amount buckets pricing without errors. From the Admin Dashboard, your PPE Admin must check the "Dallas PFI Pricing" Investor Settings under the FHLB Retained and/or FHLB Released. Knowledge Article #000116750

  2. identified Jul 08, 2026, 01:34 PM UTC

    Pricing for some Investors may be delayed in ICE PPE. We are in the process of investigating and will update.

  3. identified Jul 08, 2026, 01:34 PM UTC

    **UPDATE** We are still investigating. Pricing for some Investors may be delayed in ICE PPE. We are in the process of investigating and will update.

  4. identified Jul 08, 2026, 01:34 PM UTC

    **UPDATE** We are still investigating. **UPDATE** We are still investigating. Pricing for some Investors may be delayed in ICE PPE. We are in the process of investigating and will update.

  5. identified Jul 08, 2026, 01:34 PM UTC

    **UPDATE** Pricing is available for any Investor that has previously priced earlier. All other Investors are starting to price in ICE PPE. We are cautiously monitoring all pricing. We will continue to update. **UPDATE** We are still investigating. **UPDATE** We are still investigating. Pricing for some Investors may be delayed in ICE PPE. We are in the process of investigating and will update.

Read the full incident report →

Major July 8, 2026 Service Advisory: INC31603871: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Frankfurt, Germany [FR2] 1h 20m Wireless: EMEA

Started Jul 08, 2026, 11:55 AM UTC· resolved Jul 08, 2026, 01:16 PM UTC

  1. identified Jun 26, 2026, 02:11 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 26JUN2026 09:17 EDT (FRIDAY 26JUN2026 13:17 UTC) Reference #: INC31097053 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jun 30, 2026, 06:00 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 30JUN2026 01:16 EDT (TUESDAY 30JUN2026 05:16 UTC) Reference #: INC31206931 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 08, 2026, 11:55 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: WEDNESDAY 08JUL2026 07:20 EDT (WEDNESDAY 08JUL2026 11:20 UTC) Reference #: INC31603871 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 08, 2026, 11:55 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: WEDNESDAY 08JUL2026 07:20 EDT (WEDNESDAY 08JUL2026 11:20 UTC) Reference #: INC31603871 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 08, 2026, 11:55 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: WEDNESDAY 08JUL2026 07:20 EDT (WEDNESDAY 08JUL2026 11:20 UTC) Reference #: INC31603871 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major July 8, 2026 Service Advisory: INC31591959: Service Impact: Wireless Degradation: Frankfurt, Germany [FR2] <-> Basildon, UK [BAS] 54m Wireless: EMEA

Started Jul 08, 2026, 07:18 AM UTC· resolved Jul 08, 2026, 08:13 AM UTC

  1. identified Jun 30, 2026, 06:00 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 30JUN2026 01:16 EDT (TUESDAY 30JUN2026 05:16 UTC) Reference #: INC31206931 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 07, 2026, 10:58 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified Jul 08, 2026, 07:18 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - London, UK [THL] are impacted by this event. Location: Frankfurt, Germany [FR2] - London, UK [THL] Date/Time: WEDNESDAY 08JUL2026 02:45 EDT (WEDNESDAY 08JUL2026 06:45 UTC) Reference #: INC31591959 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 08, 2026, 07:18 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - Slough, UK [LD4] are impacted by this event. Location: Frankfurt, Germany [FR2] - Slough, UK [LD4] Date/Time: WEDNESDAY 08JUL2026 02:45 EDT (WEDNESDAY 08JUL2026 06:45 UTC) Reference #: INC31591959 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 08, 2026, 07:18 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - Basildon, UK [BAS] are impacted by this event. Location: Frankfurt, Germany [FR2] - Basildon, UK [BAS] Date/Time: WEDNESDAY 08JUL2026 02:45 EDT (WEDNESDAY 08JUL2026 06:45 UTC) Reference #: INC31591959 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major July 7, 2026 Service Advisory: INC31582799: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> EMEA 7h 59m Wireless: EMEA

Started Jul 07, 2026, 10:58 PM UTC· resolved Jul 08, 2026, 06:57 AM UTC

  1. identified Jun 26, 2026, 02:11 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 26JUN2026 09:17 EDT (FRIDAY 26JUN2026 13:17 UTC) Reference #: INC31097053 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jun 30, 2026, 06:00 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 30JUN2026 01:16 EDT (TUESDAY 30JUN2026 05:16 UTC) Reference #: INC31206931 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 07, 2026, 06:28 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified Jul 07, 2026, 06:29 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Jul 07, 2026, 10:58 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: TUESDAY 07JUL2026 18:32 EDT (TUESDAY 07JUL2026 22:32 UTC) Reference #: INC31582799 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major July 7, 2026 Service Advisory: INC31582799: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> NJ Metro 9h 28m Wireless: Americas (Inter-State)

Started Jul 07, 2026, 10:55 PM UTC· resolved Jul 08, 2026, 08:23 AM UTC

  1. identified Jul 06, 2026, 08:36 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] Window Start Date/Time: TUESDAY 07JUL2026 17:00 EDT (TUESDAY 07JUL2026 21:00 UTC) Window End Date/Time: TUESDAY 07JUL2026 18:00 EDT (TUESDAY 07JUL2026 22:00 UTC) Reference #: CC62996375 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 06, 2026, 08:36 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] Window Start Date/Time: TUESDAY 07JUL2026 17:00 EDT (TUESDAY 07JUL2026 21:00 UTC) Window End Date/Time: TUESDAY 07JUL2026 18:00 EDT (TUESDAY 07JUL2026 22:00 UTC) Reference #: CC62996375 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 06, 2026, 08:36 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] Window Start Date/Time: TUESDAY 07JUL2026 17:00 EDT (TUESDAY 07JUL2026 21:00 UTC) Window End Date/Time: TUESDAY 07JUL2026 18:00 EDT (TUESDAY 07JUL2026 22:00 UTC) Reference #: CC62996375 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 06, 2026, 10:19 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time: MONDAY 06JUL2026 17:30 EDT (MONDAY 06JUL2026 21:30 UTC) Window End Date/Time: MONDAY 06JUL2026 18:30 EDT (MONDAY 06JUL2026 22:30 UTC) Reference #:CC62998915 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  5. identified Jul 07, 2026, 10:55 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - NJ Metro are impacted by this event. Location: Aurora, IL, USA [AUR] - NJ Metro Date/Time: TUESDAY 07JUL2026 18:32 EDT (TUESDAY 07JUL2026 22:32 UTC) Reference #: INC31582799 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Jul 07, 2026, 10:55 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major July 7, 2026 Service Advisory: INC31566655: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3] 4h 35m Wireless: EMEA

Started Jul 07, 2026, 06:29 PM UTC· resolved Jul 07, 2026, 11:04 PM UTC

  1. identified Jun 26, 2026, 02:11 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 26JUN2026 09:17 EDT (FRIDAY 26JUN2026 13:17 UTC) Reference #: INC31097053 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jun 26, 2026, 02:11 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 26JUN2026 09:17 EDT (FRIDAY 26JUN2026 13:17 UTC) Reference #: INC31097053 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jun 30, 2026, 06:00 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 30JUN2026 01:16 EDT (TUESDAY 30JUN2026 05:16 UTC) Reference #: INC31206931 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 06, 2026, 11:42 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Jul 07, 2026, 06:28 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: TUESDAY 07JUL2026 12:49 EDT (TUESDAY 07JUL2026 16:49 UTC) Reference #: INC31566655 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Jul 07, 2026, 06:29 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: TUESDAY 07JUL2026 12:49 EDT (TUESDAY 07JUL2026 16:49 UTC) Reference #: INC31566655 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Critical July 7, 2026 A26-0707094055 - Alert Advisory: Portal Production 1h 8m Portal

Started Jul 07, 2026, 01:53 PM UTC· resolved Jul 07, 2026, 03:01 PM UTC

  1. identified Jul 07, 2026, 01:53 PM UTC

    ICE Mortgage Technology is currently experiencing an issue that is impacting ICE SIAM-Portal. As a result, users may be experiencing an outage or intermittent outages. All appropriate levels of support are engaged. We will advise you once the issue is resolved. Please communicate this alert internally within your organization.

Read the full incident report →

Major July 7, 2026 Service Advisory: INC31527437: Service Impact: Wireless Degradation: London, UK [THL] <-> Frankfurt, Germany [FR2] 50m Wireless: EMEA

Started Jul 07, 2026, 06:51 AM UTC· resolved Jul 07, 2026, 07:41 AM UTC

  1. identified Jul 07, 2026, 04:57 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: TUESDAY 07JUL2026 00:10 EDT (TUESDAY 07JUL2026 04:10 UTC) Reference #: INC31526432 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 07, 2026, 04:58 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: TUESDAY 07JUL2026 00:10 EDT (TUESDAY 07JUL2026 04:10 UTC) Reference #: INC31526432 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 07, 2026, 06:50 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 07JUL2026 00:54 EDT (TUESDAY 07JUL2026 04:54 UTC) Reference #: INC31527437 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 07, 2026, 06:50 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 07JUL2026 00:54 EDT (TUESDAY 07JUL2026 04:54 UTC) Reference #: INC31527437 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 07, 2026, 06:51 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 07JUL2026 00:54 EDT (TUESDAY 07JUL2026 04:54 UTC) Reference #: INC31527437 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major July 7, 2026 Service Advisory: INC31526432: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3] 10h 30m Wireless: EMEA

Started Jul 07, 2026, 04:58 AM UTC· resolved Jul 07, 2026, 03:29 PM UTC

  1. identified Jun 26, 2026, 02:11 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 26JUN2026 09:17 EDT (FRIDAY 26JUN2026 13:17 UTC) Reference #: INC31097053 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jun 30, 2026, 06:00 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 30JUN2026 01:16 EDT (TUESDAY 30JUN2026 05:16 UTC) Reference #: INC31206931 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 06, 2026, 11:42 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified Jul 07, 2026, 04:57 AM UTC

    Current Status: We are monitoring closely and will provide updates as new information becomes available. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 07, 2026, 04:58 AM UTC

    Current Status: We are monitoring closely and will provide updates as new information becomes available. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major July 6, 2026 Service Advisory: INC31520142: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> NJ Metro 21h 8m Wireless: Americas (Inter-State)

Started Jul 06, 2026, 11:42 PM UTC· resolved Jul 07, 2026, 08:51 PM UTC

  1. identified Jul 06, 2026, 08:36 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] Window Start Date/Time: TUESDAY 07JUL2026 17:00 EDT (TUESDAY 07JUL2026 21:00 UTC) Window End Date/Time: TUESDAY 07JUL2026 18:00 EDT (TUESDAY 07JUL2026 22:00 UTC) Reference #: CC62996375 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 06, 2026, 08:36 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] Window Start Date/Time: TUESDAY 07JUL2026 17:00 EDT (TUESDAY 07JUL2026 21:00 UTC) Window End Date/Time: TUESDAY 07JUL2026 18:00 EDT (TUESDAY 07JUL2026 22:00 UTC) Reference #: CC62996375 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 06, 2026, 08:36 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] Window Start Date/Time: TUESDAY 07JUL2026 17:00 EDT (TUESDAY 07JUL2026 21:00 UTC) Window End Date/Time: TUESDAY 07JUL2026 18:00 EDT (TUESDAY 07JUL2026 22:00 UTC) Reference #: CC62996375 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 06, 2026, 10:19 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time: MONDAY 06JUL2026 17:30 EDT (MONDAY 06JUL2026 21:30 UTC) Window End Date/Time: MONDAY 06JUL2026 18:30 EDT (MONDAY 06JUL2026 22:30 UTC) Reference #:CC62998915 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  5. identified Jul 06, 2026, 11:42 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - NJ Metro are impacted by this event. Location: Aurora, IL, USA [AUR] - NJ Metro Date/Time: MONDAY 06JUL2026 18:33 EDT (MONDAY 06JUL2026 22:33 UTC) Reference #: INC31520142 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Jul 06, 2026, 11:42 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major July 6, 2026 Service Advisory: INC31520142: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> EMEA 18h 51m Wireless: EMEA

Started Jul 06, 2026, 11:42 PM UTC· resolved Jul 07, 2026, 06:34 PM UTC

  1. identified Jun 26, 2026, 02:11 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 26JUN2026 09:17 EDT (FRIDAY 26JUN2026 13:17 UTC) Reference #: INC31097053 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jun 26, 2026, 02:11 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 26JUN2026 09:17 EDT (FRIDAY 26JUN2026 13:17 UTC) Reference #: INC31097053 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jun 26, 2026, 02:11 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 26JUN2026 09:17 EDT (FRIDAY 26JUN2026 13:17 UTC) Reference #: INC31097053 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jun 30, 2026, 06:00 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 30JUN2026 01:16 EDT (TUESDAY 30JUN2026 05:16 UTC) Reference #: INC31206931 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 05, 2026, 07:34 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  6. identified Jul 05, 2026, 07:34 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  7. identified Jul 05, 2026, 07:34 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  8. identified Jul 06, 2026, 11:42 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: MONDAY 06JUL2026 18:33 EDT (MONDAY 06JUL2026 22:33 UTC) Reference #: INC31520142 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  9. identified Jul 06, 2026, 11:42 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  10. identified Jul 07, 2026, 04:57 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: TUESDAY 07JUL2026 00:10 EDT (TUESDAY 07JUL2026 04:10 UTC) Reference #: INC31526432 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  11. identified Jul 07, 2026, 04:57 AM UTC

    Current Status: We are monitoring closely and will provide updates as new information becomes available. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  12. identified Jul 07, 2026, 04:58 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: TUESDAY 07JUL2026 00:10 EDT (TUESDAY 07JUL2026 04:10 UTC) Reference #: INC31526432 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  13. identified Jul 07, 2026, 04:58 AM UTC

    Current Status: We are monitoring closely and will provide updates as new information becomes available. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  14. identified Jul 07, 2026, 06:50 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 07JUL2026 00:54 EDT (TUESDAY 07JUL2026 04:54 UTC) Reference #: INC31527437 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  15. identified Jul 07, 2026, 06:50 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 07JUL2026 00:54 EDT (TUESDAY 07JUL2026 04:54 UTC) Reference #: INC31527437 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  16. identified Jul 07, 2026, 06:51 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 07JUL2026 00:54 EDT (TUESDAY 07JUL2026 04:54 UTC) Reference #: INC31527437 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major July 5, 2026 Service Advisory: INC31468883: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3] 14h 23m Wireless: EMEA

Started Jul 05, 2026, 10:53 PM UTC· resolved Jul 06, 2026, 01:16 PM UTC

  1. identified Jul 05, 2026, 07:34 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified Jul 05, 2026, 07:34 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified Jul 05, 2026, 07:34 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified Jul 05, 2026, 10:52 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Jul 05, 2026, 10:53 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major July 5, 2026 Service Advisory: INC31468308: Service Impact: Wireless Degradation: London, UK [THL] <-> Frankfurt, Germany [FR2] 1d 4h Wireless: EMEA

Started Jul 05, 2026, 07:34 PM UTC· resolved Jul 06, 2026, 11:50 PM UTC

  1. identified Jun 26, 2026, 02:11 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 26JUN2026 09:17 EDT (FRIDAY 26JUN2026 13:17 UTC) Reference #: INC31097053 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jun 30, 2026, 06:00 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 30JUN2026 01:16 EDT (TUESDAY 30JUN2026 05:16 UTC) Reference #: INC31206931 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 04, 2026, 07:40 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified Jul 05, 2026, 07:34 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Jul 05, 2026, 07:34 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  6. identified Jul 05, 2026, 07:34 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  7. identified Jul 05, 2026, 10:52 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SUNDAY 05JUL2026 18:28 EDT (SUNDAY 05JUL2026 22:28 UTC) Reference #: INC31468883 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  8. identified Jul 05, 2026, 10:52 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  9. identified Jul 05, 2026, 10:53 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: SUNDAY 05JUL2026 18:28 EDT (SUNDAY 05JUL2026 22:28 UTC) Reference #: INC31468883 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  10. identified Jul 05, 2026, 10:53 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major July 4, 2026 Service Advisory: INC31462499: Service Impact: Wireless Degradation: London, UK [THL] <-> Frankfurt, Germany [FR2] 11h 21m Wireless: EMEA

Started Jul 04, 2026, 11:29 PM UTC· resolved Jul 05, 2026, 10:51 AM UTC

  1. identified Jul 04, 2026, 10:42 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified Jul 04, 2026, 10:42 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified Jul 04, 2026, 11:29 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified Jul 04, 2026, 11:29 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Jul 04, 2026, 11:29 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major July 4, 2026 Service Advisory: INC31462333: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3] 50m Wireless: EMEA

Started Jul 04, 2026, 10:42 PM UTC· resolved Jul 04, 2026, 11:33 PM UTC

  1. identified Jun 30, 2026, 06:00 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 30JUN2026 01:16 EDT (TUESDAY 30JUN2026 05:16 UTC) Reference #: INC31206931 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 04, 2026, 07:29 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: SATURDAY 04JUL2026 12:54 EDT (SATURDAY 04JUL2026 16:54 UTC) Reference #: INC31461526 Additional Information: Event is suspected to be due to equipment related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 04, 2026, 07:40 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: SATURDAY 04JUL2026 13:42 EDT (SATURDAY 04JUL2026 17:42 UTC) Reference #: INC31461549 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 04, 2026, 10:42 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SATURDAY 04JUL2026 17:46 EDT (SATURDAY 04JUL2026 21:46 UTC) Reference #: INC31462333 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 04, 2026, 10:42 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: SATURDAY 04JUL2026 17:46 EDT (SATURDAY 04JUL2026 21:46 UTC) Reference #: INC31462333 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major July 4, 2026 Service Advisory: INC31461549: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> EMEA 23h 59m Wireless: EMEA

Started Jul 04, 2026, 07:40 PM UTC· resolved Jul 05, 2026, 07:40 PM UTC

  1. identified Jun 26, 2026, 02:11 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 26JUN2026 09:17 EDT (FRIDAY 26JUN2026 13:17 UTC) Reference #: INC31097053 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jun 26, 2026, 02:11 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 26JUN2026 09:17 EDT (FRIDAY 26JUN2026 13:17 UTC) Reference #: INC31097053 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jun 26, 2026, 02:11 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 26JUN2026 09:17 EDT (FRIDAY 26JUN2026 13:17 UTC) Reference #: INC31097053 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jun 30, 2026, 06:00 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 30JUN2026 01:16 EDT (TUESDAY 30JUN2026 05:16 UTC) Reference #: INC31206931 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 04, 2026, 04:02 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: THURSDAY 02JUL2026 10:56 EDT (THURSDAY 02JUL2026 14:56 UTC) Reference #: INC31458544 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Jul 04, 2026, 04:36 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SATURDAY 04JUL2026 11:29 EDT (SATURDAY 04JUL2026 15:29 UTC) Reference #: INC31460686 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  7. identified Jul 04, 2026, 04:36 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: SATURDAY 04JUL2026 11:29 EDT (SATURDAY 04JUL2026 15:29 UTC) Reference #: INC31460686 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  8. identified Jul 04, 2026, 07:29 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: SATURDAY 04JUL2026 12:54 EDT (SATURDAY 04JUL2026 16:54 UTC) Reference #: INC31461526 Additional Information: Event is suspected to be due to equipment related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  9. identified Jul 04, 2026, 07:40 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: SATURDAY 04JUL2026 13:42 EDT (SATURDAY 04JUL2026 17:42 UTC) Reference #: INC31461549 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  10. identified Jul 04, 2026, 07:40 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  11. identified Jul 04, 2026, 10:42 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SATURDAY 04JUL2026 17:46 EDT (SATURDAY 04JUL2026 21:46 UTC) Reference #: INC31462333 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  12. identified Jul 04, 2026, 10:42 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  13. identified Jul 04, 2026, 10:42 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: SATURDAY 04JUL2026 17:46 EDT (SATURDAY 04JUL2026 21:46 UTC) Reference #: INC31462333 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  14. identified Jul 04, 2026, 10:42 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  15. identified Jul 04, 2026, 11:29 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 04JUL2026 18:30 EDT (SATURDAY 04JUL2026 22:30 UTC) Reference #: INC31462499 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  16. identified Jul 04, 2026, 11:29 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  17. identified Jul 04, 2026, 11:29 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 04JUL2026 18:30 EDT (SATURDAY 04JUL2026 22:30 UTC) Reference #: INC31462499 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  18. identified Jul 04, 2026, 11:29 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  19. identified Jul 04, 2026, 11:29 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 04JUL2026 18:30 EDT (SATURDAY 04JUL2026 22:30 UTC) Reference #: INC31462499 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  20. identified Jul 04, 2026, 11:29 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major July 4, 2026 Service Advisory: INC31461549: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> NJ Metro 1d 22h Wireless: Americas (Inter-State)

Started Jul 04, 2026, 07:40 PM UTC· resolved Jul 06, 2026, 06:38 PM UTC

  1. identified Jun 25, 2026, 08:32 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time:THURSDAY 25JUN2026 17:00 EDT (THURSDAY 25JUN2026 21:00 UTC) Window End Date/Time:THURSDAY 25JUN2026 19:00 EDT (THURSDAY 25JUN2026 23:00 UTC) Reference #:CC62712195 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified Jun 25, 2026, 08:32 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time:THURSDAY 25JUN2026 17:00 EDT (THURSDAY 25JUN2026 21:00 UTC) Window End Date/Time:THURSDAY 25JUN2026 19:00 EDT (THURSDAY 25JUN2026 23:00 UTC) Reference #:CC62712219 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified Jun 26, 2026, 06:46 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time: FRIDAY 26JUN2026 17:00 EDT (FRIDAY 26JUN2026 21:00 UTC) Window End Date/Time: FRIDAY 26JUN2026 19:00 EDT (FRIDAY 26JUN2026 23:00 UTC) Reference #:CC62744811 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified Jul 02, 2026, 06:44 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] Window Start Date/Time:THURSDAY 02JUL2026 17:00 EDT (THURSDAY 02JUL2026 21:00 UTC) Window End Date/Time:THURSDAY 02JUL2026 18:00 EDT (THURSDAY 02JUL2026 22:00 UTC) Reference #:CC62917159 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  5. identified Jul 04, 2026, 07:28 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - NJ Metro are impacted by this event. Location: Aurora, IL, USA [AUR] - NJ Metro Date/Time: SATURDAY 04JUL2026 12:54 EDT (SATURDAY 04JUL2026 16:54 UTC) Reference #: INC31461526 Additional Information: Event is suspected to be due to equipment related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Jul 04, 2026, 07:40 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - NJ Metro are impacted by this event. Location: Aurora, IL, USA [AUR] - NJ Metro Date/Time: SATURDAY 04JUL2026 13:42 EDT (SATURDAY 04JUL2026 17:42 UTC) Reference #: INC31461549 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  7. identified Jul 04, 2026, 07:40 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major July 4, 2026 Service Advisory: INC31460686: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3] 2h 55m Wireless: EMEA

Started Jul 04, 2026, 04:36 PM UTC· resolved Jul 04, 2026, 07:31 PM UTC

  1. identified Jul 04, 2026, 04:01 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: THURSDAY 02JUL2026 10:56 EDT (THURSDAY 02JUL2026 14:56 UTC) Reference #: INC31458544 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 04, 2026, 04:02 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: THURSDAY 02JUL2026 10:56 EDT (THURSDAY 02JUL2026 14:56 UTC) Reference #: INC31458544 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 04, 2026, 04:02 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: THURSDAY 02JUL2026 10:56 EDT (THURSDAY 02JUL2026 14:56 UTC) Reference #: INC31458544 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 04, 2026, 04:36 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SATURDAY 04JUL2026 11:29 EDT (SATURDAY 04JUL2026 15:29 UTC) Reference #: INC31460686 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 04, 2026, 04:36 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: SATURDAY 04JUL2026 11:29 EDT (SATURDAY 04JUL2026 15:29 UTC) Reference #: INC31460686 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major July 4, 2026 Service Advisory: INC31458544: Service Impact: Wireless Degradation: London, UK [THL] <-> Frankfurt, Germany [FR2] 38m Wireless: EMEA

Started Jul 04, 2026, 04:02 PM UTC· resolved Jul 04, 2026, 04:40 PM UTC

  1. identified Jun 26, 2026, 02:11 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 26JUN2026 09:17 EDT (FRIDAY 26JUN2026 13:17 UTC) Reference #: INC31097053 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jun 30, 2026, 06:00 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 30JUN2026 01:16 EDT (TUESDAY 30JUN2026 05:16 UTC) Reference #: INC31206931 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 04, 2026, 04:01 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: THURSDAY 02JUL2026 10:56 EDT (THURSDAY 02JUL2026 14:56 UTC) Reference #: INC31458544 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 04, 2026, 04:02 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: THURSDAY 02JUL2026 10:56 EDT (THURSDAY 02JUL2026 14:56 UTC) Reference #: INC31458544 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 04, 2026, 04:02 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: THURSDAY 02JUL2026 10:56 EDT (THURSDAY 02JUL2026 14:56 UTC) Reference #: INC31458544 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major July 4, 2026 Service Advisory: INC31447339: Service Impact: B side services: New York, NY, USA [111 8th] <-> Singapore, SG [SG2] 12h 51m Low Latency: APAC

Started Jul 04, 2026, 12:09 AM UTC· resolved Jul 04, 2026, 01:01 PM UTC

  1. identified Jul 03, 2026, 07:11 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are not impacted by this event. Location: Chicago, IL, USA [350C] - Tokyo, Japan [TY3] Window Start Date/Time: SATURDAY 11JUL2026 00:00 EDT (SATURDAY 11JUL2026 04:00 UTC) Window End Date/Time: SATURDAY 11JUL2026 09:00 EDT (SATURDAY 11JUL2026 13:00 UTC) Reference #: CC62942800 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 03, 2026, 07:42 AM UTC

    UPDATE:Restoration efforts are ongoing. No ETR is currently available. Further updates will be provided as they are received.

  3. identified Jul 03, 2026, 10:28 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [HK1] - Frankfurt, Germany [FR2] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [HK1] - Frankfurt, Germany [FR2] are not impacted by this event. Location: Hong Kong [HK1] - Frankfurt, Germany [FR2] Window Start Date/Time: SATURDAY 04JUL2026 01:00 EDT (SATURDAY 04JUL2026 05:00 UTC) Window End Date/Time: SATURDAY 04JUL2026 03:00 EDT (SATURDAY 04JUL2026 07:00 UTC) Reference #: CC62946854 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 03, 2026, 11:07 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: THURSDAY 23JUL2026 12:20 EDT (THURSDAY 23JUL2026 16:20 UTC) Window End Date/Time: THURSDAY 23JUL2026 16:20 EDT (THURSDAY 23JUL2026 20:20 UTC) Reference #: CC62946582 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 04, 2026, 12:09 AM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing New York, NY, USA [111 8th] - Singapore, SG [SG2] are impacted by this event. Services Not Impacted: A side services traversing New York, NY, USA [111 8th] - Singapore, SG [SG2] are not impacted by this event. Location: New York, NY, USA [111 8th] - Singapore, SG [SG2] Date/Time: FRIDAY 03JUL2026 16:00 EDT (FRIDAY 03JUL2026 20:00 UTC) Reference #: INC31447339 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Jul 04, 2026, 12:09 AM UTC

    UPDATE: Restoration efforts are ongoing. No ETR is currently available. Further updates will be provided as they are received.

Read the full incident report →

Major July 3, 2026 Service Advisory: INC31451799: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3] 11h 58m Wireless: EMEA

Started Jul 03, 2026, 11:04 PM UTC· resolved Jul 04, 2026, 11:02 AM UTC

  1. identified Jul 03, 2026, 07:08 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified Jul 03, 2026, 07:08 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified Jul 03, 2026, 07:08 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified Jul 03, 2026, 11:04 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: FRIDAY 03JUL2026 18:06 EDT (FRIDAY 03JUL2026 22:06 UTC) Reference #: INC31451799 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 03, 2026, 11:04 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: FRIDAY 03JUL2026 18:06 EDT (FRIDAY 03JUL2026 22:06 UTC) Reference #: INC31451799 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major July 3, 2026 Service Advisory: INC31446112: Service Impact: Wireless Degradation: London, UK [THL] <-> Frankfurt, Germany [FR2] 3h 57m Wireless: EMEA

Started Jul 03, 2026, 07:08 PM UTC· resolved Jul 03, 2026, 11:06 PM UTC

  1. identified Jun 30, 2026, 06:00 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 30JUN2026 01:16 EDT (TUESDAY 30JUN2026 05:16 UTC) Reference #: INC31206931 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 03, 2026, 10:16 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified Jul 03, 2026, 07:08 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 03JUL2026 14:14 EDT (FRIDAY 03JUL2026 18:14 UTC) Reference #: INC31446112 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 03, 2026, 07:08 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 03JUL2026 14:14 EDT (FRIDAY 03JUL2026 18:14 UTC) Reference #: INC31446112 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 03, 2026, 07:08 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 03JUL2026 14:14 EDT (FRIDAY 03JUL2026 18:14 UTC) Reference #: INC31446112 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major July 3, 2026 Vendor Mandated Maintenance: CC62946582: Service Impact: A side services: Frankfurt, Germany [FR2] <-> Hong Kong [HK1] 1d 13h Low Latency: APAC

Started Jul 03, 2026, 11:07 AM UTC· resolved Jul 05, 2026, 12:50 AM UTC

  1. identified Jul 02, 2026, 11:56 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are not impacted by this event. Location: Chicago, IL, USA [350C] - Tokyo, Japan [TY3] Window Start Date/Time: WEDNESDAY 08JUL2026 03:00 EDT (WEDNESDAY 08JUL2026 07:00 UTC) Window End Date/Time: WEDNESDAY 08JUL2026 09:00 EDT (WEDNESDAY 08JUL2026 13:00 UTC) Reference #: CC62847779 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 03, 2026, 06:13 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Osaka, Japan [OS3] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Osaka, Japan [OS3] - Tokyo, Japan [TY3] are not impacted by this event. Location: Osaka, Japan [OS3] - Tokyo, Japan [TY3] Window Start Date/Time: FRIDAY 10JUL2026 22:00 EDT (SATURDAY 11JUL2026 02:00 UTC) Window End Date/Time: SATURDAY 11JUL2026 01:00 EDT (SATURDAY 11JUL2026 05:00 UTC) Reference #: CC62899360 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jul 03, 2026, 07:07 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Kuala Lumpur, Malaysia [AIM] - Singapore, SG [SG2] are impacted by this event. Services Not Impacted: A side services traversing Kuala Lumpur, Malaysia [AIM] - Singapore, SG [SG2] are not impacted by this event. Location: Kuala Lumpur, Malaysia [AIM] - Singapore, SG [SG2] Window Start Date/Time: WEDNESDAY 22JUL2026 12:00 EDT (WEDNESDAY 22JUL2026 16:00 UTC) Window End Date/Time: MONDAY 22JUN2026 19:00 EDT (MONDAY 22JUN2026 23:00 UTC) Reference #: CC62937193 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 03, 2026, 07:11 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are not impacted by this event. Location: Chicago, IL, USA [350C] - Tokyo, Japan [TY3] Window Start Date/Time: SATURDAY 11JUL2026 00:00 EDT (SATURDAY 11JUL2026 04:00 UTC) Window End Date/Time: SATURDAY 11JUL2026 09:00 EDT (SATURDAY 11JUL2026 13:00 UTC) Reference #: CC62942800 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 03, 2026, 07:42 AM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side services traversing Tokyo, Japan [TY3] - Hong Kong [CS2] are impacted by this event. Services Not Impacted: B side services traversing Tokyo, Japan [TY3] - Hong Kong [CS2] are not impacted by this event. Location: Tokyo, Japan [TY3] - Hong Kong [CS2] Date/Time: FRIDAY 03JUL2026 03:23 EDT (FRIDAY 03JUL2026 07:23 UTC) Reference #: INC31424072 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Jul 03, 2026, 07:42 AM UTC

    UPDATE:Restoration efforts are ongoing. No ETR is currently available. Further updates will be provided as they are received.

  7. identified Jul 03, 2026, 10:28 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [HK1] - Frankfurt, Germany [FR2] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [HK1] - Frankfurt, Germany [FR2] are not impacted by this event. Location: Hong Kong [HK1] - Frankfurt, Germany [FR2] Window Start Date/Time: SATURDAY 04JUL2026 01:00 EDT (SATURDAY 04JUL2026 05:00 UTC) Window End Date/Time: SATURDAY 04JUL2026 03:00 EDT (SATURDAY 04JUL2026 07:00 UTC) Reference #: CC62946854 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  8. identified Jul 03, 2026, 11:07 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: THURSDAY 23JUL2026 12:20 EDT (THURSDAY 23JUL2026 16:20 UTC) Window End Date/Time: THURSDAY 23JUL2026 16:20 EDT (THURSDAY 23JUL2026 20:20 UTC) Reference #: CC62946582 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  9. identified Jul 04, 2026, 12:09 AM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing New York, NY, USA [111 8th] - Singapore, SG [SG2] are impacted by this event. Services Not Impacted: A side services traversing New York, NY, USA [111 8th] - Singapore, SG [SG2] are not impacted by this event. Location: New York, NY, USA [111 8th] - Singapore, SG [SG2] Date/Time: FRIDAY 03JUL2026 16:00 EDT (FRIDAY 03JUL2026 20:00 UTC) Reference #: INC31447339 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major July 3, 2026 Service Advisory: INC31428200: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> EMEA 1d 4h Wireless: EMEA

Started Jul 03, 2026, 10:16 AM UTC· resolved Jul 04, 2026, 03:05 PM UTC

  1. identified Jun 26, 2026, 02:11 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 26JUN2026 09:17 EDT (FRIDAY 26JUN2026 13:17 UTC) Reference #: INC31097053 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jun 26, 2026, 02:11 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 26JUN2026 09:17 EDT (FRIDAY 26JUN2026 13:17 UTC) Reference #: INC31097053 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jun 26, 2026, 02:11 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 26JUN2026 09:17 EDT (FRIDAY 26JUN2026 13:17 UTC) Reference #: INC31097053 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jun 30, 2026, 06:00 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 30JUN2026 01:16 EDT (TUESDAY 30JUN2026 05:16 UTC) Reference #: INC31206931 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jul 03, 2026, 07:34 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 03JUL2026 01:45 EDT (FRIDAY 03JUL2026 05:45 UTC) Reference #: INC31422793 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Jul 03, 2026, 07:34 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 03JUL2026 01:45 EDT (FRIDAY 03JUL2026 05:45 UTC) Reference #: INC31422793 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  7. identified Jul 03, 2026, 07:34 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 03JUL2026 01:45 EDT (FRIDAY 03JUL2026 05:45 UTC) Reference #: INC31422793 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  8. identified Jul 03, 2026, 10:16 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: FRIDAY 03JUL2026 04:15 EDT (FRIDAY 03JUL2026 08:15 UTC) Reference #: INC31428200 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  9. identified Jul 03, 2026, 10:16 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  10. identified Jul 03, 2026, 10:16 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  11. identified Jul 03, 2026, 07:08 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 03JUL2026 14:14 EDT (FRIDAY 03JUL2026 18:14 UTC) Reference #: INC31446112 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  12. identified Jul 03, 2026, 07:08 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 03JUL2026 14:14 EDT (FRIDAY 03JUL2026 18:14 UTC) Reference #: INC31446112 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  13. identified Jul 03, 2026, 07:08 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 03JUL2026 14:14 EDT (FRIDAY 03JUL2026 18:14 UTC) Reference #: INC31446112 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  14. identified Jul 03, 2026, 11:04 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: FRIDAY 03JUL2026 18:06 EDT (FRIDAY 03JUL2026 22:06 UTC) Reference #: INC31451799 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  15. identified Jul 03, 2026, 11:04 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: FRIDAY 03JUL2026 18:06 EDT (FRIDAY 03JUL2026 22:06 UTC) Reference #: INC31451799 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major July 3, 2026 Service Advisory: INC31428200: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> Secaucus, NJ, USA [NY4] 1d 3h Wireless: Americas (Inter-State)

Started Jul 03, 2026, 10:15 AM UTC· resolved Jul 04, 2026, 01:49 PM UTC

  1. identified Jun 26, 2026, 06:46 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time: FRIDAY 26JUN2026 17:00 EDT (FRIDAY 26JUN2026 21:00 UTC) Window End Date/Time: FRIDAY 26JUN2026 19:00 EDT (FRIDAY 26JUN2026 23:00 UTC) Reference #:CC62744811 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified Jul 02, 2026, 06:44 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] Window Start Date/Time:THURSDAY 02JUL2026 17:00 EDT (THURSDAY 02JUL2026 21:00 UTC) Window End Date/Time:THURSDAY 02JUL2026 18:00 EDT (THURSDAY 02JUL2026 22:00 UTC) Reference #:CC62917159 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified Jul 02, 2026, 06:48 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified Jul 03, 2026, 10:15 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Jul 03, 2026, 10:15 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →