Intercontinental Exchange incident

Planned Maintenance: CHG1455754: Service Impact: Wireless services: Slough, UK [LD4] <-> London, UK [THL]

Resolved after 5 hours 9 minutes, affecting Wireless: EMEA, on July 9, 2026.

identified Jul 09, 2026, 05:44 AM UTC

Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - London, UK [THL] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - London, UK [THL] Window Start Date/Time: FRIDAY 10JUL2026 18:15 EDT (FRIDAY 10JUL2026 22:15 UTC) Window End Date/Time: FRIDAY 10JUL2026 19:59 EDT (FRIDAY 10JUL2026 23:59 UTC) Reference #: CHG1455754 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Started
Jul 09, 2026, 05:44 AM UTC
Resolved
Jul 09, 2026, 10:53 AM UTC
Duration
5h 9m
Detected by Pingoru
Jul 09, 2026, 05:44 AM UTC

Affected components

Wireless: EMEA

Update timeline

  1. identified Jul 08, 2026, 03:31 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified Jul 08, 2026, 10:13 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified Jul 08, 2026, 10:13 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified Jul 08, 2026, 10:13 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Jul 09, 2026, 05:44 AM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - London, UK [THL] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - London, UK [THL] Window Start Date/Time: FRIDAY 10JUL2026 18:15 EDT (FRIDAY 10JUL2026 22:15 UTC) Window End Date/Time: FRIDAY 10JUL2026 19:59 EDT (FRIDAY 10JUL2026 23:59 UTC) Reference #: CHG1455754 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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