Intercontinental Exchange incident
Intermittent timeout errors when utilizing TQL Services
Resolved after 13 days 4 hours, affecting TQL Encompass Service, on July 1, 2026.
We are aware of an issue causing intermittent timeout errors when utilizing TQL Services. Our team has identified the cause and a fix is scheduled for this weekend. We expect services to be operating normally Monday morning, July 13. If you have any questions or require assistance, please contact Support.
Affected components
Update timeline
- identified Jul 01, 2026, 03:50 PM UTC
We are aware of an issue causing intermittent timeout errors when utilizing TQL Services. Our team has identified the cause and a fix is scheduled to be deployed this weekend. We expect services to be operating normally Monday morning, July 6th. If you have any questions or require assistance, please contact Support.
- identified Jul 01, 2026, 03:50 PM UTC
We are aware of an issue causing intermittent timeout errors when utilizing TQL Services. Our team has identified the cause and a fix is scheduled to be deployed this weekend. We expect services to be operating normally Monday morning, July 13th. If you have any questions or require assistance, please contact Support.
- identified Jul 01, 2026, 03:50 PM UTC
We are aware of an issue causing intermittent timeout errors when utilizing TQL Services. Our team has identified the cause and a fix is scheduled for tonight. We expect services to be operating normally Firday morning, July 10. If you have any questions or require assistance, please contact Support.
- identified Jul 01, 2026, 03:50 PM UTC
We are aware of an issue causing intermittent timeout errors when utilizing TQL Services. Our team has identified the cause and a fix is scheduled for this weekend. We expect services to be operating normally Monday morning, July 13. If you have any questions or require assistance, please contact Support.
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