Intercontinental Exchange incident

Some users unable to login to Encompass smart client

Resolved after 1 hour 1 minute, affecting Encompass, on June 16, 2026.

identified Jun 16, 2026, 12:15 PM UTC

We are aware of an issue where some users are experiencing difficulties logging in to the Encompass Smart Client. Our team is actively investigating the issue. We will provide updates as more information becomes available.

Started: Jun 16, 2026, 12:15 PM UTC
Resolved: Jun 16, 2026, 01:17 PM UTC
Duration: 1h 1m
Detected by Pingoru: Jun 16, 2026, 12:15 PM UTC

Affected components

Encompass

Update timeline

identified Jun 16, 2026, 12:15 PM UTC

We are aware of an issue where some users are experiencing difficulties logging in to the Encompass Smart Client. Our team is actively investigating the issue. We will provide updates as more information becomes available.

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