Intercontinental Exchange incident
Document Conversion Attachment Error
Resolved after 17 hours 12 minutes, affecting Encompass Services and Partner Network, on June 10, 2026.
We have identified an issue introduced in the Encompass SmartClient 26.1.0.4 Critical Patch release the night of 6/9/2026, which introduced failures during Document Conversion after running legacy integrations. We are evaluating a permanent resolution for this now. As an immediate workaround for this issue, rolling back the 26.1.0.4 client side update within Admin Tools Version Manager will resolve this issue.
Affected components
Update timeline
- identified Jun 10, 2026, 03:50 PM UTC
We are investigating reports related to 'WinAPI error code 193' and attachment failures during Document Conversion after running legacy integrations. Our teams are actively investigating the cause and will provide updates as more information becomes available.
- identified Jun 10, 2026, 03:50 PM UTC
We have identified an issue introduced in the Encompass SmartClient 26.1.0.4 Critical Patch release the night of 6/9/2026, which introduced failures during Document Conversion after running legacy integrations. We are evaluating a permanent resolution for this now. As an immediate workaround for this issue, rolling back the 26.1.0.4 client side update within Admin Tools Version Manager will resolve this issue.
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