Intercontinental Exchange incident

ICE PPE Pricing Adjustments are not visible to some users.

Resolved after 1 hour 30 minutes, affecting ICE Product and Pricing Engine, on May 13, 2026.

identified May 13, 2026, 06:13 PM UTC

We have received reports of an issue with ICE PPE. Pricing Adjustments are not visible to some LO's. Our teams are actively investigating the cause and will provide updates as more information becomes available.

Started: May 13, 2026, 06:13 PM UTC
Resolved: May 13, 2026, 07:44 PM UTC
Duration: 1h 30m
Detected by Pingoru: May 13, 2026, 06:13 PM UTC

Affected components

ICE Product and Pricing Engine

Update timeline

identified May 13, 2026, 06:13 PM UTC

We have received reports of an issue with ICE PPE. Pricing Adjustments are not visible to some LO's. Our teams are actively investigating the cause and will provide updates as more information becomes available.

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