Intercom incident
[EU Hosting] Email Forwarding is experiencing difficulties
Resolved on April 9, 2026, affecting Inbox.
Between ~18.00 - ~23.00 UTC on the 8th April, a subset of customers experienced intermittent issues with email forwarding in the Intercom Inbox. During the incident Google has an incident open related to delivery issue that was impacting inbound support emails. The team continues to confirm root cause with an RCA to follow. This issue should now be resolved and all services are restored to normal functionality.
Affected components
Update timeline
- investigating Apr 08, 2026, 06:22 PM UTC
We're seeing issues with Intercom related to Inbox and email forwarding specifically across all regions. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- investigating Apr 08, 2026, 07:17 PM UTC
We are seeing a subset of customers intermittently affected by delays in email forwarding in the Intercom Inbox. Our team is actively investigating the issue. We’ll update you here as soon as we have more specific information.
- resolved Apr 09, 2026, 07:35 AM UTC
Between ~18.00 - ~23.00 UTC on the 8th April, a subset of customers experienced intermittent issues with email forwarding in the Intercom Inbox. During the incident Google has an incident open related to delivery issue that was impacting inbound support emails. The team continues to confirm root cause with an RCA to follow. This issue should now be resolved and all services are restored to normal functionality.
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